Patient Intake Specialist (Licensed Physical Therapists Only)

Patient Intake Specialist (Licensed DPT Required) Why This Role Exists Before a patient ever walks through our door or starts their recovery, they need to believe it’s possible and feel safe taking that first step. That’s where you come in. As our Patient Intake Specialist (Doctor of Physical Therapy), you’re not just scheduling appointments. You’re the first connection. The first impression. The first voice of hope. You’ll guide people from hesitation to commitment. Often when they’re in pain, overwhelmed by options, or unsure what to do next. The way you speak with them, educate them, and encourage them can be the reason they choose to take action and change their health trajectory. If you’re a licensed DPT who became a physical therapist to make a difference, this role lets you do that at scale. What You’ll Be Doing You’ll be responsible for helping people follow through on their intent to get better whether they came through an ad, referral, or past experience with us.

• Guide new patients from first contact to scheduled evaluation
• Work with:
• Inbound leads (Facebook/Instagram ads, Google Ads, website, social media DMs, referrals, past patients)
• Cold callbacks and occasional outbound DMs/texts
• Reconnect with patients who canceled, no-showed, or fell off their plan
• Confirm, remind, and reschedule appointments with a focus on same-week evaluations
• Use phone, text, and email to stay in touch - logging every interaction in our CRM/EMR
• Follow scripts (built by PTs), while personalizing them to the person in front of you

What Success Looks Like This is a performance role, but it’s patient-centered performance. You’re measured by the impact you help us create.

• 18–22 attended evaluations per week from your bookings
• ≥90% show rate on your evals
• Every lead in CRM/EMR has a next step—no one gets forgotten
• More people saying yes → more lives changed → stronger clinic outcomes

We pay based on attended evaluations, not bookings, because we believe showing up is the first win. Compensation (Simple and Aligned)

• Base pay: $15–20/hour (W2, full-time)
• Performance pay:
• $50 per attended eval
• $75 per show beyond 20 in a week
• On-target earnings: $80k–$95k/year at 20 shows/week
• No cap on earnings - performance rewards impact (within margin limits)

You’re a Great Fit If You’re…

• A licensed Doctor of Physical Therapy (DPT) – this is non-negotiable
• Purpose-driven: You chose this profession to help people
• Energized by meaningful conversations: You know how to lead with empathy and guide with clarity
• Comfortable with a high-volume communication role (60–100+ touches/day)
• Emotionally intelligent: You read people well and handle objections with compassion
• Charismatic and confident: You build trust quickly and hold space for people to take action
• Organized and detail-oriented: You never leave a patient hanging
• Open to performance pay: You like knowing your impact ties directly to your income
• Familiar with CRM/EMR systems, texting platforms, call tools, and digital workflows
• Bonus: You’ve worked in a clinic or scheduling/sales setting before

Schedule & Tools

• 40 hours/week
• Flexibility needed for early evening confirmations and occasional Saturdays
• We provide: onboarding, training, CRM/EMR access, scripts, and weekly feedback loops

Our Culture

• Clear expectations, scoreboards, and accountability
• Zero micromanagement. Just alignment, clarity, and performance
• We move fast, share wins, and support each other
• Most importantly: we exist to help people live pain-free, active lives and we take that seriously

How to Apply

If you’re a licensed physical therapist (DPT) who wants to help more people start their healing journey, not just finish it, you’ll thrive here. Apply and we’ll get back to you within 24 hours with next steps. We can’t help people who never show up. You’ll be the reason they do. Job Type: Full-time Pay: $75,000.00 - $95,000.00 per year Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan

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