Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Engagement

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction

At arenaflex, we're passionate about empowering people to live, work, and play in a world where technology and innovation come together seamlessly. As a leader in the industry, we're committed to connecting people to what brings them joy, driving creativity, and making a positive impact on the world. Our team is a community of forward-thinking individuals who believe in the power of listening, learning, and growing together. If you're looking for a career that offers more than just a job, you're in the right place.

About Us

arenaflex is a global provider of training, technology, and communications services, transforming the way people connect and interact with each other. We're a diverse network of talented individuals driven by a shared ambition to shape a better future. With us, you'll have the opportunity to learn and grow at the speed of technology, with the space to create and innovate in every role. Together, we're moving the world forward, and we invite you to join us on this exciting journey.

Job Overview

As a Customer Experience Champion II, you'll be the face of arenaflex, responsible for delivering exceptional customer experiences through first-contact resolution, discovery, efficiency, and quality. You'll be the go-to expert for resolving customer concerns, educating customers on device-related inquiries, and promoting our products and services to drive business growth. If you're passionate about customer satisfaction, sales, and innovation, this role is perfect for you.

Key Responsibilities:

• Handle and resolve customer concerns, while educating customers on device-related inquiries and promoting our products and services
• Turn every contact into a sell or save opportunity, providing a premium experience that drives customer loyalty
• Embody the Service Plus mindset, resolving customer concerns and anticipating future needs
• Provide exceptional experiences through discovery and targeted recommendations, leveraging customer-specific insights and data
• Navigate systems and tools to provide billing explanations, resolve issues, and identify opportunities for growth
• Serve as a brand ambassador, promoting arenaflex products and services to new and existing customers
• Practice business acumen, balancing the needs of the company, customers, and fellow employees
• Identify plans and services that meet customer needs, preventing future contacts and driving customer satisfaction

Where You'll Work

This remote role offers the flexibility to work from home, with occasional in-person trainings and meetings. You'll need to be located in Florida, within a reasonable commute to our hub location in Temple Terrace, FL. Onsite presence is required for onboarding, training, and periodic center collaboration, but you'll enjoy the benefits of working from home and managing your own schedule.

Requirements

To be eligible for this role, you'll need:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience, with a track record of meeting or exceeding revenue goals
• Experience resolving complex customer issues, including escalations, billing, and product Q&A
• A strong sales acumen, with the ability to promote and provide solutions about arenaflex products and services
• Willingness to work a rotating schedule, including nights, weekends, and holidays, based on business needs
• Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time
• Meet all home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided

Preferred Qualifications:

• A degree in a related field, such as business, marketing, or communications
• Experience with Google's G-Suite and Microsoft Office Suite
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services

Home Office Requirements

In this remote role, you'll need to meet the following home office requirements:

• A dedicated quiet and private workspace
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps
• A monetary stipend may be provided to support your internet service
• Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive management of your home network and connections

Career Growth and Development

At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages innovation and creativity. We believe in promoting from within, so you'll have opportunities to advance in your career and take on new challenges.

Work Environment and Company Culture

Our company culture is built on a foundation of diversity, inclusion, and respect. We celebrate our employees' differences and believe that everyone deserves to feel valued, connected, and empowered to reach their potential. You'll be part of a collaborative and dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.

Compensation and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that recognize your contributions to our team. You'll enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including discounts on our products and services, employee recognition programs, and opportunities for professional development and growth.

Conclusion

If you're passionate about customer satisfaction, sales, and innovation, we invite you to join our team as a Customer Experience Champion II. With a competitive compensation package, opportunities for career growth and development, and a supportive company culture, you'll have everything you need to succeed in this exciting role. Apply now to take the first step in your journey with arenaflex!