Experienced Customer Service Loyalty Champion II – Remote Role for Exceptional Customer Experience and Retention

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction

At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, you're in the right place. Our mission is to power and empower how people live, work, and play, and we're committed to making a positive impact in the world.

About the Role: Customer Service Loyalty Champion II

As a Customer Service Loyalty Champion II at arenaflex, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll be the face of our brand, providing an exceptional experience for our customers and turning every contact into a sale or save opportunity. If you're passionate about delivering outstanding customer service, growing the business, and making informed decisions that balance customer satisfaction with cost-effectiveness, we want to hear from you.

Key Responsibilities:

• Handling and resolving escalated customer concerns with varying levels of complexity
• Turning every contact into a sale or save opportunity with a premium experience to ensure customer loyalty
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Growing the business by completing a full end-to-end account analysis and executing targeted loyalty and retention strategies for high-value and at-risk customers
• Providing an exceptional experience by listening for signs of churn during conversations and leveraging historical reports
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for customers
• Serving as a brand ambassador and advocate for customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• Identifying plans, products, and services that would suit customer needs to prevent future contacts after resolving issues

Where You'll Be Working: Remote Role with Flexible Scheduling

You'll work from home in this remote role, with occasional in-person training and meetings. You must be within a reasonable commute to the hub location in Florida, and onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. The location is Temple Terrace, FL (7701 Telecom Pkwy).

Requirements:

• Bachelor's Degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• Meeting all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided

Preferred Qualifications:

• A degree in a related field
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience

Home Office Requirements:

To be successful in this remote role, you'll need to meet the following home office requirements:

• Work from home in a remote role with occasional in-person meetings and training
• Home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps
• A dedicated, quiet, and private workspace
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Service Loyalty Champion II, you'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. You'll also have the opportunity to work with a diverse range of customers and develop a deep understanding of our products and services.

Work Environment and Company Culture:

At arenaflex, we're proud of our inclusive and collaborative work environment. We celebrate our employees' differences and are committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. We offer a range of benefits, including flexible scheduling, remote work options, and a comprehensive compensation package. Our company culture is built on a foundation of respect, empathy, and open communication, and we're looking for team members who share these values.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off, among other benefits. We also offer a range of perks, including flexible scheduling, remote work options, and professional development opportunities.

Conclusion:

If you're passionate about delivering exceptional customer service, growing the business, and making informed decisions that balance customer satisfaction with cost-effectiveness, we want to hear from you. As a Customer Service Loyalty Champion II at arenaflex, you'll have the opportunity to work with a diverse range of customers, develop a deep understanding of our products and services, and contribute to the growth and success of our company. Apply today to join our team and start your journey with arenaflex!