Experienced Customer Experience Advisor (Part-Time) – Remote Opportunity at arenaflex

Join arenaflex's dynamic team and become a part of our mission to revolutionize the eyewear industry with exceptional customer experiences. As a Customer Experience Advisor, you will be the face of arenaflex, providing top-notch support to our customers through various channels, including email and live chat. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are eager to learn and grow with our company, we want to hear from you!

About arenaflex

arenaflex is a pioneering eyewear company that's changing the way people see the world. Founded with a mission to inspire and impact the world with vision, purpose, and style, we're committed to reimagining everything that a company and industry can be. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

What You'll Do

As a Customer Experience Advisor, you'll be responsible for delivering exceptional customer service through various channels, including email and live chat. Your primary goal will be to provide a seamless and enjoyable experience for our customers, ensuring that they feel valued and supported throughout their journey with arenaflex. Some of your key responsibilities will include:

• Delivering nothing-but-wonderful customer service by supporting customers via email and live chat
• Learning our internal management system to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with your teammates, management, and other departments
• Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience

Who You Are

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. Our ideal candidate is a creative and innovative problem solver who can adapt their tone and communication style depending on their audience. They're also a sensitive and skillful communicator who is eager to learn new technology systems and procedures. Some of the essential qualifications for this role include:

• A self-starter who takes ownership of (and pride in) their work
• A creative and innovative problem solver who continually thinks outside the box
• A sensitive and skillful communicator (both online and offline!) who can adapt their tone and communication style depending on their audience
• Eager to learn new technology systems and procedures
• Able to juggle many tasks at once while remaining extremely organized and attentive to detail
• Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
• Able to stay energized and motivated in a high-volume work environment with limited supervision

Requirements

To be successful in this role, you'll need to meet the following requirements:

• Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Available evenings and weekends, including during the holiday season
• Has reliable high-speed internet connection with access to your router – a laptop and all necessary equipment will be provided!
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, having customer service experience and experience working from home will be a definite plus in this role.

About Our Company Culture

At arenaflex, we're driven to create a workplace that's based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. We believe in transparency and have laid out our values in our annual Impact Report and Racial Equity Strategy. We're committed to building a workplace that's filled with curious, kind folks who are passionate about making a difference in the world.

Compensation and Benefits

As a Customer Experience Advisor at arenaflex, you'll be compensated at a rate of $13.00 per hour. We also offer a range of benefits, including:

• A comprehensive onboarding program to ensure your success in the role
• Ongoing training and development opportunities to help you grow and advance in your career
• A dynamic and supportive work environment that's filled with passionate and like-minded individuals
• Opportunities to connect with your colleagues and make meaningful contributions to our company's mission and values
• A chance to be part of a company that's making a real difference in the world

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and innovative company, we want to hear from you! Please apply to this role through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and equitable, where all employees can bring their authentic selves and feel valued and supported. Apply for this job