Experienced Manager, Customer Insights Retail Media Network – Driving Business Growth and Customer Understanding at arenaflex

Join arenaflex, a leading home improvement company, as we revolutionize the retail media landscape. As a Manager of Customer Insights on our Retail Media Network, you will play a pivotal role in driving business growth and customer understanding through data-driven insights and strategic recommendations.

About arenaflex

arenaflex, a FORTUNE 50 home improvement company, serves approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.

Your Impact

As a Manager of Customer Insights on our Retail Media Network, you will engage directly with our clients to review how their media investments are performing, identify ways to optimize and grow their media investments, work closely with sales and account management to formulate media strategies aimed at growing our clients' business at arenaflex, develop test and learn plans, and elevate our clients' understanding of the arenaflex customer.

What You Will Do

* Creates annual strategic learning plans for business(es) supported, aligning with arenaflex's overall business objectives and goals.

• Leads Quarterly Business Review Process with our top clients, ensuring seamless communication and collaboration.
• Serves as the subject matter expert for media performance reporting for both internal partners within our Retail Media Network and across the arenaflex enterprise, and external clients and agencies.
• Synthesizes disparate data from multiple sources into strategic recommendations for future media investments to grow business at arenaflex, regularly delivering these recommendations to both internal leadership (VP+) as well as external vendor-partners of all levels.
• Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights, ensuring consistency and quality across the organization.
• Tells data stories that support other key deliverables such as sales pitches and case studies, effectively communicating complex insights to both internal and external stakeholders.
• Oversees omnichannel advertising efforts and aggregates all sources of insights to support other client-facing teams (e.g., sales and account management), ensuring a cohesive and customer-centric approach.
• Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback, driving innovation and improvement.
• Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex's Retail Media Network Insights team and the whole of the arenaflex retail media business, especially in key forums with leadership, to highlight the state of the arenaflex customer.

Required Qualifications

* Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, with 5 years of experience in insights and analytics.

• 3-5 years of experience in retail media or general media analytics, with a proven track record of driving business growth and customer understanding.
• Experience in analytical, decision-making, and project management, with a strong ability to synthesize complex data into actionable insights.
• Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way, with a focus on driving business outcomes.
• Experience with A/B testing, with a strong understanding of statistical analysis and experimental design.
• Experience with Microsoft Office tools (e.g., Word, PowerPoint, Excel), with a strong proficiency in data analysis and visualization.
• Experience with tools such as Tableau, Power BI, SQL, or similar tools, with a strong ability to extract insights from complex data sets.

Preferred Qualifications

* Master's Degree in a related field (e.g., Master's in Market Research, Behavioral Psychology, MBA), with a strong understanding of business strategy and operations.

• Experience leading teams and driving business impact, with a proven track record of delivering results in a fast-paced and dynamic environment.
• Experience managing global teams, with a strong ability to communicate and collaborate across cultures and time zones.
• Experience working in a retail environment, with a strong understanding of customer behavior and market trends.
• Experience working with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.), with a strong ability to extract insights from complex data sets.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees, offering a range of opportunities for career advancement and professional growth. As a Manager of Customer Insights, you will have access to:

• Regular training and development programs, designed to enhance your skills and knowledge in data analysis, business strategy, and leadership.
• Mentorship and coaching from experienced professionals, providing guidance and support in your career journey.
• Opportunities to work on high-impact projects, driving business growth and customer understanding through data-driven insights and strategic recommendations.
• A collaborative and dynamic work environment, with a strong focus on teamwork and communication.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, committed to creating a work environment that is inclusive, diverse, and supportive. As a Manager of Customer Insights, you will be part of a team that is passionate about driving business growth and customer understanding through data-driven insights and strategic recommendations. Our company culture is built on the following values:

• Customer Focus: We are committed to delivering exceptional customer experiences, through data-driven insights and strategic recommendations.
• Innovation: We are passionate about innovation, driving business growth and customer understanding through new and emerging technologies.
• Collaboration: We believe in the power of teamwork, working together to achieve common goals and objectives.
• Integrity: We are committed to acting with integrity, upholding the highest standards of ethics and professionalism in all our interactions.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $95,500.00 - $159,200.00 annually, based on experience and qualifications.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Opportunities for professional growth and development, through training and development programs and mentorship and coaching.
• A dynamic and inclusive work environment, with a strong focus on teamwork and communication.

How to Apply

If you are a motivated and results-driven professional, with a passion for driving business growth and customer understanding through data-driven insights and strategic recommendations, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your experience and qualifications, to [insert contact information]. Apply for this job