Experienced Technical Customer Support Representative – IT and Operational Support Specialist for arenaflex

Introduction to arenaflex and the Role

arenaflex is a leading organization that values innovation, customer satisfaction, and teamwork. We are currently seeking a highly skilled and experienced Technical Customer Support Representative to join our dynamic team in our beautiful Atlanta corporate office. As a Technical Customer Support Representative at arenaflex, you will play a vital role in providing exceptional customer service and technical support to our team members, ensuring that their IT and operational needs are met in a timely and efficient manner.

Job Overview

This is a 40-hour per week position, with a schedule that includes Monday to Saturday, and an "off" day during the week on either Tuesday, Wednesday, or Thursday. The daily shift will be between the hours of 6am and Midnight. We offer a competitive hourly rate of $18/hr W2 for this one-year contract opportunity. If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply for this exciting role.

Key Responsibilities

As a Technical Customer Support Representative at arenaflex, your primary responsibilities will include:

• Utilizing our ticketing system to communicate and document issues, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner.
• Managing your ticket queue daily to ensure that all tickets are updated and effectively resolved, meeting our departmental goals for quality, customer satisfaction, and key metrics.
• Diagnosing and troubleshooting simple and complex issues for IT hardware and software, utilizing remote access tools, automation scripts, and monitoring platforms to resolve problems efficiently.
• Following standard operating procedures and adhering to our work schedule, maintaining excellent attendance and demonstrating teamwork and collaboration on team projects and initiatives.
• Supporting departmental goals and objectives, including quality, customer satisfaction, and key metrics, and contributing to the overall success of our team.

Requirements and Qualifications

To be successful in this role, you will need:

• 1-3+ years of customer service or technical support experience, preferably in a help desk or call center environment.
• Knowledge and experience with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
• The ability to work independently with minimal supervision, taking initiative and making sound decisions to resolve customer issues.
• Excellent customer service skills, including strong communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with IT service management frameworks, such as ITIL.
• Knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Familiarity with remote access tools, automation scripts, and monitoring platforms.
• Certifications in customer service or technical support, such as CompTIA A+ or HDI Support Center Analyst.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Technical skills: proficiency in Microsoft Office tools, knowledge of IT hardware and software, and experience with remote access tools and monitoring platforms.
• Customer service skills: excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner.
• Problem-solving skills: ability to diagnose and troubleshoot complex issues, using analytical and critical thinking skills to resolve problems efficiently.
• Time management skills: ability to prioritize tasks and manage your time effectively, meeting deadlines and achieving departmental goals.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Technical Customer Support Representative, you will have access to training and development opportunities, including:

• On-the-job training and mentorship, to help you develop your technical and customer service skills.
• Professional certifications and training programs, to enhance your knowledge and skills in IT service management and customer service.
• Opportunities for career advancement, including promotions to senior technical support roles or leadership positions.

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization, with a strong focus on customer satisfaction, teamwork, and employee engagement. Our corporate office in Atlanta is a modern and collaborative workspace, with a diverse and inclusive culture that values the contributions of all employees. As a Technical Customer Support Representative, you will be part of a close-knit team, working together to achieve departmental goals and objectives.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A hourly rate of $18/hr W2, with opportunities for overtime and bonuses.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.
• A dynamic and inclusive work environment, with opportunities for career growth and development.
• Access to training and development programs, including professional certifications and on-the-job training.

Conclusion

If you are a motivated and customer-focused individual, with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity. As a Technical Customer Support Representative at arenaflex, you will be part of a dynamic team, working together to achieve departmental goals and objectives. With a competitive compensation package, opportunities for career growth and development, and a dynamic and inclusive work environment, this is an opportunity not to be missed. Apply now to join our team and take your career to the next level!