Experienced Customer Support Representative – TurboTax Customer Service
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for talented individuals to join our team as Customer Support Representatives. As a Customer Support Representative, you'll be the face of arenaflex, providing top-notch support to our customers while working from the comfort of your own home. If you're passionate about delivering exceptional customer experiences, tech-savvy, and enjoy working in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for individuals and businesses. Our team is dedicated to creating products and services that make a real difference in people's lives. As a Customer Support Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
Responsibilities
As a Customer Support Representative, you'll be responsible for providing support to our customers via various channels, including phone and chat. Your primary goal will be to assist customers with software navigation, help them locate prior returns and amendments, and escalate calls when necessary. You'll also be responsible for:
- Providing exceptional customer service via phone and chat support
- Assisting customers with software navigation and troubleshooting
- Escalating calls when necessary to ensure customer satisfaction
- Collaborating with internal teams to resolve customer issues
- Staying up-to-date with product knowledge and features
Why Join arenaflex?
* Work from Home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Flexibility: Create your own schedule and enjoy the freedom of working at your own pace.
- Gain Experience: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive Environment: Our team is dedicated to supporting you every step of the way.
Earnings Potential
* Earn up to $19 per hour
- Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
- Peak rates apply January - April
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.
Schedule
* This seasonal contract starts in January and runs through April 15th, 2025
- Flexible schedule opportunities - you create your own schedule!
- Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
- Weekday and weekend options
Skills Needed
* Sincere desire to assist the customer
- Tech savvy and avid computer user
- Ability to multi-task and navigate multiple systems
- Communicate with a friendly tone and professional demeanor
Work Environment Requirements
* Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)
Technology Requirements
* Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- A webcam will be loaned to each contractor to be used for the duration of the contract.
Important Information
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
- Contractors must also successfully pass a criminal background check.
Contractual Relationship
* The relationship between you and arenaflex is a contractual relationship.
- You will remain an independent contractor for the duration of this program assignment.
- arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex.
Job Types
* Part-time
- Contract
- Temporary
- Seasonal
Pay
* Up to $19.00 per hour
Expected hours
* 10 - 40 per week
Benefits
* Flexible schedule
- Referral program
- Work from home
Shift
* 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
- Split shift
Work Location
* Remote If you're passionate about delivering exceptional customer experiences and have a strong desire to work in a fast-paced environment, we want to hear from you! Apply now to join our team as a Customer Support Representative and take the first step towards a rewarding career with arenaflex. Apply for this job