Experienced Customer Experience Representative – Wichita, Kansas

At arenaflex, we're not just a leading mobility company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in shaping the future of mobility and making a lasting impact on our customers' lives.

About arenaflex

arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, consistently ranking as one of the top places to work. With a shared vision to become the world's best and most trusted mobility company, we're committed to innovation, customer satisfaction, and employee growth. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're always looking for talented individuals to join our team.

Job Summary

We're seeking an experienced Customer Experience Representative to join our Wichita, Kansas team. As a CXR, you'll provide superior, friendly, and efficient transactions, offering company-approved services and products to deliver a positive experience for all customers. This role involves facilitating the rental process through verification and documentation of all necessary driver information, ensuring an efficient and timely rental and return experience.

Responsibilities

As a Customer Experience Representative, your key responsibilities will include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information, and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify management of any known customer problems
• Notify management of any known vehicle problems and required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training

Schedule

Our Wichita, Kansas location operates on a non-traditional schedule, with the following hours:

• Sunday: 3:30pm – 12:30am
• Monday: 3:30pm – 12:30am
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 3:30pm – 12:30am
• Friday: 3:30pm – 12:30am
• Saturday: 3:30pm – 12:30am

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate starting at $17.60 per hour, plus bonuses
• Paid time off
• Employee rental car discounts
• Retirement savings plan, including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development opportunities

Qualifications

To be successful in this role, you'll need:

• Be at least 18 years old
• High School Diploma or G.E.D. required
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We value people of all backgrounds and strive to create a workplace where every employee, customer, and business partner feels welcome and respected. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected].

How to Apply

Ready to join our team and make a difference in the lives of our customers? Apply now by visiting our website and submitting your application. We can't wait to hear from you! Apply Now! Apply for this job