Director, Salesforce Customer Experience

Join arenaflex, a Human-Centered Tech-Powered Intelligence-Fueled Company

Are you a seasoned Salesforce professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and creativity are encouraged? Look no further! arenaflex is seeking a talented Director, Salesforce Customer Experience to join our Concentrix Catalyst team.

About arenaflex

arenaflex is a new breed of tech company that combines human-centered design, powerful data, and strong technology to accelerate CX transformation at scale. We're a leading global solutions company that reimagines everything CX through strategy, talent, and technology. Our game-changers challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW.

Our Concentrix Catalyst Team

In our Concentrix Catalyst team, you'll work with the engine that powers the experience design and engineering capabilities at arenaflex. You'll be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Our professional services team delivers strategic consulting, design, advisory services, market research, and contact center analytics that drive insights and value for our clients.

Key Responsibilities

As a Director, Salesforce Customer Experience, you'll be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs, achieving customer and agent experiences that drive successful outcomes for our clients. Your key responsibilities will include:

• Leadership: Lead and mentor a team of Salesforce practitioners, ensuring adherence to best practices in Salesforce.
• Solution Design: Participate in and lead pre-sales meetings and sales opportunities, establishing scalable solutions aligned with client needs, estimating level of effort, and preparing proposals.
• Project Delivery: Oversee and lead the design, build, and run of Salesforce Solutions, assessing and making recommendations on business process, design, building, testing, and run of project solutions.
• Contact Center: Design and implement best-in-class Salesforce-based call center solutions, optimizing customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities.
• Industry Knowledge: Apply industry-specific knowledge to develop tailored Salesforce solutions, staying informed about industry trends and leveraging Salesforce Industry Cloud solutions.
• Continuous Improvement and Innovation: Stay updated with the latest Salesforce features and releases, recommend and implement improvements for existing and new Salesforce environments, create innovative solutions, and provide training and support to end-users, clients, and project teams.

Essential Qualifications

* A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.

• 10+ years of experience in enterprise software applications.
• Expert in Service Cloud - contact center experience, a plus.
• Strong knowledge of Salesforce and integrations with other systems.
• Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.
• Experience with Salesforce Einstein and AI-driven solutions, a plus.

Preferred Qualifications

* Salesforce Certifications: Administrator, Service Cloud, Experience Cloud, Data Cloud, Contact Center, Architect Level, and other Salesforce Certifications.

• Proven leadership skills.
• Excellent problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Team player with ability to work collaboratively in a team environment.
• Leadership skills with the ability to mentor and guide clients and team members.
• Attention to detail and commitment to delivering high-quality solutions.
• Experience in Agile or Scrum methodologies.

What We Offer

* Eligible employees with an opportunity to enroll in many benefit programs, including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces.

• A remote-first company looking for the absolute best talent in the world.
• Experience the power of a game-changing career.

How to Apply

If you're a seasoned Salesforce professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.

Join arenaflex Today!

Don't miss this opportunity to join a dynamic team of game-changers who are reimagining everything CX. Apply now to become a part of arenaflex's Concentrix Catalyst team and start delivering exceptional customer experiences that drive successful outcomes for our clients. Apply for this job