Experienced Manager of Customer Insights for Retail Media Network – Driving Business Growth through Data-Driven Strategies and Client Partnerships at arenaflex

Introduction to arenaflex

arenaflex is a leading retail media network dedicated to helping businesses thrive in the ever-evolving retail landscape. With a strong commitment to innovation and customer satisfaction, we are seeking an experienced Manager of Customer Insights to join our team in Mooresville, NC. As a key member of our Retail Media Network, you will play a vital role in driving business growth through data-driven strategies and client partnerships.

About the Role

As a Manager of Customer Insights at arenaflex, you will engage directly with our clients to review the performance of their media investments, identify opportunities for optimization and growth, and develop test and learn plans to elevate their understanding of our customer base. You will work closely with our sales and account management teams to formulate media strategies aimed at growing our clients' business, while also serving as a subject matter expert for media performance reporting and insights.

Key Responsibilities

• Creates annual strategic learning plans for businesses supported by our Retail Media Network
• Leads Quarterly Business Review Process with our top clients to ensure their media investments are meeting their goals and objectives
• Synthesizes disparate data from multiple sources into strategic recommendations for future media investments to grow business at arenaflex
• Delivers data-driven insights and recommendations to internal leadership and external vendor-partners to inform media strategies and optimize performance
• Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
• Tells compelling data stories to support key deliverables such as sales pitches and case studies
• Oversees omnichannel advertising efforts and aggregates all sources of insights to support client-facing teams, including sales and account management
• Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback and industry trends
• Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to our Retail Media Network and the whole of the arenaflex retail media business

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that enable you to drive business growth through data-driven strategies and client partnerships.

Essential Qualifications

• Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, with a minimum of 5 years of experience in insights and analytics
• 3-5 years of experience in retail media or general media analytics, with a strong understanding of media performance metrics and analytics tools
• Experience in analytical, decision-making, and project management, with the ability to prioritize tasks and manage multiple projects simultaneously
• Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way, with strong communication and interpersonal skills
• Experience with A/B testing and experimental design, with a strong understanding of statistical concepts and methodologies
• Experience with Microsoft Office tools, including Word, PowerPoint, and Excel, as well as experience working with data visualization tools such as Tableau, Power BI, or similar software

Preferred Qualifications

• Master's Degree in a related field, such as Market Research, Behavioral Psychology, or MBA, with a strong understanding of business principles and practices
• Leading teams and proven business impact, with experience managing global teams and driving business growth through data-driven strategies
• Experience working in a retail environment, with a strong understanding of retail media and customer behavior
• Working with analytic/research software, such as SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, or similar tools, with a strong understanding of data analysis and statistical methodologies

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Manager of Customer Insights, you will have access to a range of training and development opportunities, including workshops, conferences, and online courses. You will also have the opportunity to work with a talented team of professionals who are passionate about driving business growth through data-driven strategies and client partnerships.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is committed to innovation, customer satisfaction, and employee engagement. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

Compensation and Benefits

The compensation range for this role is $95,500.00 - $159,200.00 annually, depending on experience and qualifications. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. For more information about our benefits and compensation package, please visit our website.

Conclusion

If you are a motivated and experienced professional who is passionate about driving business growth through data-driven strategies and client partnerships, we encourage you to apply for this exciting opportunity at arenaflex. As a Manager of Customer Insights, you will play a vital role in helping our clients achieve their business goals and objectives, while also contributing to the growth and success of our Retail Media Network. Don't miss out on this opportunity to join a dynamic and fast-paced team of professionals who are committed to innovation, customer satisfaction, and employee engagement. Apply today to take the first step in your career journey with arenaflex!