Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO).

About arenaflex

arenaflex is a leading provider of innovative technology, products, and services that empower businesses and governments to reach their full potential. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

Job Summary

As an Experienced Customer Service Coordinator – BGCO, you'll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience. You'll work with our business and government customers over the phone to answer their questions, identify their needs, and provide solutions that exceed their expectations. Your role will be to grow our business within existing accounts, build customer relationships, and troubleshoot problems to ensure every interaction is a positive one.

Key Responsibilities

* Grow our business within existing accounts by identifying new opportunities and developing strategies to increase revenue

• Build customer relationships, earning their loyalty and trust through exceptional service and support
• Ask questions, listen intently, and identify what the customer really needs to provide tailored solutions
• Troubleshoot problems and resolve a range of customer issues about device(s), billing, and/or service concerns
• Sell the value of arenaflex solutions and increase company revenue through upselling and cross-selling
• Be solution-oriented and proactive, providing first call resolution to eliminate repeat calls and reduce unnecessary transfers
• Deliver efficient customer support on large accounts using web-based tools

Work Environment

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

What We're Looking For

* Problem solvers who lead with empathy and respond to complex challenges with patience and understanding

• Motivated individuals who are up for the challenge of using new tools and trying different ways to generate sales
• Strong communication and interpersonal skills, with the ability to work collaboratively with leaders and on a team in a remote environment
• Ability to meet all home office requirements, including a private workspace free of distractions
• Willingness to work a flexible work schedule, including evenings and weekends

Essential Qualifications

* Bachelor's degree or one or more years of work experience

• One or more years of customer service and/or sales experience
• Ability to meet all home office requirements
• Willingness to work a flexible work schedule, including evenings and weekends

Preferred Qualifications

* College degree

• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. We also provide a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.

Work-Life Balance

We understand the importance of work-life balance, which is why we offer flexible scheduling and remote work options. Our employees are encouraged to take breaks, exercise, and prioritize their well-being to ensure they're performing at their best.

Equal Employment Opportunity

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply for this job