Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthy Aging

At arenaflex, we're on a mission to empower every aging adult to live a healthier, more active life through personalized, evidence-based exercise programs. As a leading healthy aging platform, we've partnered with innovative Medicare health plans and provider groups to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. With the support of leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron, we're committed to building a best-in-class company that will change what it means to age. We're now seeking a motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll play a critical role in conducting high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. This is a full-time remote opportunity that offers a unique chance to make a meaningful impact on the lives of aging adults.

About the Role:

As a Customer Experience Associate, you'll be responsible for:

• Actively conducting outreach via phone, text, and email daily to engage with new and existing members
• Successfully completing over 100 outbound calls per day to drive enrollment and program completion rates
• Enrolling 25% or more of all connected leads to achieve our mission
• Maintaining a 92% or higher customer satisfaction score through exceptional communication and problem-solving skills
• Collaborating with our Manager of Member Experience to develop and implement strategies to improve member engagement and retention

Essential Skills and Qualifications:

* 1-3 years of experience in inside sales, call center customer service, or health coaching

• Effective communication and interpersonal skills, with the ability to empathize with and actively listen to our members
• Experience working with Customer Relationship Management (CRM) tools, such as Insightly CRM, and Customer Service platforms, like Zendesk
• Strong organizational and attention-to-detail skills, with the ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical thinking and problem-solving skills, with the ability to quickly absorb new information and apply previous experiences to new contexts

Preferred Qualifications:

* Experience working directly with older adults in a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup

• Experience working in a fast-paced, dynamic environment with a focus on customer satisfaction and retention
• Familiarity with Medicare and healthcare industry regulations and guidelines

What We Offer:

* A competitive hourly rate of $20.00-$22.00, with an annual bonus opportunity

• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• Opportunities for professional growth and development, with a focus on building a best-in-class company that will change what it means to age
• A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays
• A chance to make a meaningful impact on the lives of aging adults and contribute to a mission that aligns with your values and passions

About arenaflex:

At arenaflex, we're committed to building an inclusive environment that enables everyone to do their best work. We deliberately hire people from all walks of life, including, but not limited to, race, gender identity, sexual orientation, and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.

How to Apply:

If you're a motivated and empathetic individual with a passion for healthy aging, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion. If you're a fast learner, eager to take on new challenges, and passionate about making a difference in the lives of aging adults, we encourage you to apply. Apply for this job