Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Inclusive Environment
At arenaflex, we're passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll play a vital role in delivering an exceptional customer experience, leveraging your superior sales and customer service skills to meet the needs of our customers. If you're a true consultative salesperson who thrives in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking organization that powers and empowers how people live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and problem-solvers who share a passion for driving impact and making a difference in the world. Our culture is built on the principles of collaboration, inclusivity, and empathy, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential.
Your Role
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience by:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should:
- Be a strong communicator with excellent empathy and interpersonal skills
- Have a deep interest in learning about customers, business challenges, and industry trends
- Enjoy the fast pace and urgency needed to manage incidents and juggle multiple priorities
- Take real ownership of customer concerns and be driven to provide exceptional customer service
- Be able to communicate with detail and precision
- Have a related Associate Degree or 2+ years' relevant experience
- Have customer service call center experience, previous collections experience, or experience with selling products and services
Preferred Qualifications
While not required, having the following qualifications will make you an even stronger candidate:
- Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
What We Offer
As a Customer Sales and Service Representative at arenaflex, you'll enjoy:
- Competitive compensation and benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Opportunities for career growth and development in a dynamic and inclusive environment
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance and contributions to the team
- Access to cutting-edge technology and tools to support your success
- A collaborative and supportive work environment that encourages authenticity and fosters a sense of belonging
Work Environment
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be expected to work 37.5 hours per week, with flexibility to adjust your schedule as needed.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Compensation Range
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Join Our Team
At arenaflex, we're passionate about connecting people, businesses, and things in meaningful ways. We're looking for talented individuals who share our vision and values. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Apply for this job