Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

At arenaflex, we are committed to delivering exceptional customer experiences and making a meaningful impact in the lives of our donors. As an Experienced Customer Support Agent, you will play a vital role in our tele-recruiting efforts, connecting with blood donors to encourage them to give the gift of life. If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization dedicated to providing life-saving blood products to patients in need. Our team of dedicated professionals is committed to delivering exceptional customer experiences, and we are seeking a talented and motivated individual to join our team as a Customer Support Agent. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Job Summary

As a Customer Support Agent, you will be responsible for performing a variety of tele-recruiting functions to support the defined goals of our Division. This will include contacting blood donors by telephone using a dialer system to recruit for blood donation, scheduling appointments, and providing positive service experiences to maximize donor show rates. You will also be responsible for maintaining accurate records of donors/groups contacted and appointments scheduled, and may develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

Key Responsibilities

* Perform a variety of tele-recruiting functions to support the defined goals of our Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Schedule appointments while providing positive service experiences to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment, or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

Our training program is designed to ensure that you have the skills and knowledge necessary to succeed in this role. The training schedule is as follows:

• Week 1: In-house training (Monday to Friday, 7:45 am to 4:30 pm)
• Week 2: Nesting/OJT (remote learning) at home (Monday to Friday, 10:00 am to 6:30 pm)
• Week 3: Continue Nesting/OJT (Monday to Thursday, 10:00 am to 6:30 pm)
• Week 3: Production (Friday, and Sunday to Thursday schedule)

Actual Work Schedule

After completing three weeks of training, you will be working a full-time schedule, which includes:

• Sunday: 11:30 am to 8:00 pm
• Monday to Thursday: 12:00 pm to 8:30 pm

Why Join arenaflex?

As a Customer Support Agent at arenaflex, you will have the opportunity to make a meaningful impact in the lives of our donors, while also developing your skills and knowledge in a dynamic and supportive team. We offer a competitive compensation package, including a salary, benefits, and opportunities for career growth and development.

How to Apply

If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.

Note

arenaflex is a leading organization dedicated to providing life-saving blood products to patients in need. Our team of dedicated professionals is committed to delivering exceptional customer experiences, and we are seeking a talented and motivated individual to join our team as a Customer Support Agent. Apply for this job