Experienced Customer Service Representative – Work from Home Opportunity with arenaflex
At arenaflex, we're committed to delivering heart-driven service to our millions of plan members. As a Customer Service Representative, you'll play a vital role in assisting members with their pharmacy benefit plans, providing solutions to simplify their healthcare experience. If you're passionate about delivering exceptional customer service, have a flexible schedule, and live within 75 miles of San Antonio, TX, we invite you to join our team.
About arenaflex
arenaflex is a Fortune 4 company that's dedicated to transforming the healthcare industry. Our purpose is to bring our heart to every moment of our members' health, and our Heart At Work Behaviors support this purpose. We're committed to empowering our colleagues to accelerate innovation and deliver solutions that make healthcare more personal, convenient, and affordable.
Position Summary
As a Customer Service Representative, you'll be responsible for assisting members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail-order prescriptions. You'll have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You'll receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise.
Key Responsibilities:
* Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail-order prescriptions
- Provide solutions to simplify members' healthcare experience
- Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
- Receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise
- Work from home with flexibility to balance priorities in and outside of work
- Maintain a secure workspace free from distractions and adhere to HIPAA and governmental compliance
Essential Qualifications:
* 1 year experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)
- Computer proficiency in Windows-based applications
- High School Diploma or equivalent experience
Preferred Qualifications:
* Associates degree or equivalent experience
- Ability to problem-solve in a positive, productive manner
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
- Reliability and compliance with scheduling standards
- Ability to exhibit patience and empathy and express assurance and confidence
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal, and communication skills
- At least 6 months of healthcare experience
Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Ability to adapt to changing business needs and priorities
Career Growth Opportunities and Learning Benefits:
* Opportunities for advancement from a REP I to a REP II and III
- Career Mapping guide to help you progress in your career
- Comprehensive training program to ensure your success on the team
- Opportunities to learn more about healthcare and expand your experiences
- Paths to progression through our Career Mapping guide
Work Environment and Company Culture:
* Work from home with flexibility to balance priorities in and outside of work
- Comprehensive training program to ensure your success on the team
- Opportunities to learn more about healthcare and expand your experiences
- Paths to progression through our Career Mapping guide
- arenaflex is committed to creating a culture that values diversity, equity, and inclusion
Compensation, Perks, and Benefits:
* Pay rates start at $17.50
- Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs
- Tuition reimbursement and education assistance
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
- Number of paid holidays, sick time, and other time off provided consistent with relevant state law and arenaflex policies
How to Apply:
* Apply online through our website
- Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position
Application Process:
* 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Join our team at arenaflex and bring your heart to work!
Apply for this job