Junior Tech Support Specialist (24/7 Live-Chat Team) at arenaflex

Join arenaflex, a pioneering force in mobile and online banking technology, as we seek a talented Junior Tech Support Specialist to join our 24/7 live-chat team. In this exciting role, you will be part of a dynamic team that provides top-notch technical support to clients' mobile and online banking solutions. As a Junior Tech Support Specialist, you will work directly with our clients, support end-users with technical questions about our products, and collaborate with a technical team remotely. This is an excellent opportunity for an entry-level professional to kick-start their career in the tech industry.

About arenaflex

arenaflex is a leading provider of innovative mobile and online banking technology solutions. Our mission is to empower financial institutions to deliver exceptional customer experiences through cutting-edge technology. With a strong focus on innovation, collaboration, and customer satisfaction, we strive to be the go-to partner for banks and financial institutions seeking to enhance their digital presence.

The Role

As a Junior Tech Support Specialist, you will be responsible for providing exceptional technical support to our clients and end-users through our 24/7 live-chat service. You will work closely with our technical team, software technicians, and developers to troubleshoot and resolve technical issues encountered during client support projects. Your primary responsibilities will include:

• In-depth understanding of our banking software and apps: You will be expected to have a thorough understanding of our mobile and online banking products, including their features, functionality, and technical specifications.
• Coordinating with technical teams: You will work closely with software technicians, technical support, and developers to investigate and diagnose technical issues, and to implement solutions.
• Troubleshooting and issue resolution: You will be responsible for examining technical logs to identify and resolve technical issues encountered during client support projects.
• Communication and customer service: You will handle technical processes and be able to explain them to less-technical people, ensuring that our clients and end-users receive exceptional support and service.

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Excellent written and spoken English: You will be expected to communicate effectively with our clients and end-users through our live-chat service.
• Ability to establish good working relationships with customers: You will need to build trust and rapport with our clients and end-users to provide exceptional support and service.
• Solid troubleshooting ability: You will be responsible for identifying and resolving technical issues, and for implementing solutions.
• Ability to learn technical skills quickly: You will need to be able to learn and understand our mobile and online banking products, as well as technical processes and procedures.
• In-depth learning and understanding of our mobile and online banking products: You will be expected to have a thorough understanding of our products, including their features, functionality, and technical specifications.
• Coordination with developers: You will work closely with developers to investigate and diagnose technical issues, and to implement solutions.
• Ability to manage a dynamic workload with many concurrent tasks: You will need to be able to prioritize tasks, manage your time effectively, and meet deadlines.
• Managing, monitoring, and improving the quality of the tech support process: You will be responsible for ensuring that our tech support process is efficient, effective, and meets the needs of our clients and end-users.

As a Plus

While not essential, the following skills and experiences would be highly desirable:

• Experience in banking live-chat: You will have a strong understanding of the banking industry and live-chat support processes.
• Experience in technical support: You will have a solid understanding of technical processes and procedures, and be able to troubleshoot and resolve technical issues.
• Experience with Dialogflow: You will have experience with Dialogflow, a popular platform for building conversational interfaces.
• Experience with various mobile phone platforms: You will have experience with iOS and Android, and be able to troubleshoot and resolve technical issues related to these platforms.
• Project management experience: You will have experience managing projects, prioritizing tasks, and meeting deadlines.
• Working directly with US-based customers: You will have experience communicating with US-based customers, and be able to understand their needs and preferences.
• Knowledge of US banking systems: You will have a strong understanding of US banking systems, including their features, functionality, and technical specifications.

Our Benefits

As a Junior Tech Support Specialist at arenaflex, you will enjoy the following benefits:

• Fully remote work: You will be able to work from the comfort of your own home, or from anywhere in the world.
• Long-term employment: We offer long-term employment opportunities, with a focus on career growth and development.
• Competitive salary: You will receive a competitive salary, commensurate with your experience and qualifications.
• Community of practice: You will be part of a community of practice, where you can share knowledge, ideas, and best practices with your colleagues.
• Regular knowledge sharing: You will have the opportunity to participate in regular knowledge sharing sessions, where you can learn from your colleagues and share your own expertise.
• Internet compensation: You will receive a monthly internet compensation of $50.
• Friendly and easy-going international team: You will be part of a friendly and easy-going international team, where you can build relationships and collaborate with colleagues from around the world.

How to Apply

If you are a motivated and talented individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture, values, and benefits. To apply, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply for this job