Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch service, ensuring customer satisfaction, and driving business growth. If you're passionate about insurance, customer service, and working from home, we invite you to join our dynamic team!

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to empowering our members with peace of mind and protection. With a rich history of innovation and customer-centricity, we've built a reputation for excellence in the insurance industry. Our team of dedicated professionals is passionate about delivering exceptional service, and we're excited to welcome like-minded individuals to our fold.

Job Summary

As an Insurance Customer Service Representative, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, ensuring seamless communication and resolving issues efficiently. With a focus on customer satisfaction, retention, and growth, you'll be an integral part of our team, working from the comfort of your own home.

Key Responsibilities

* Handle property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone

• Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC and submit changes to specific companies, following up to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information

What We Offer

* Competitive hourly rate, depending on experience and salary zone

• Eligible for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturday's with team

• Saturday hours would be 9 a.m. to 3 p.m.

Why Join arenaflex?

* Opportunity to work from home with a dynamic and supportive team

• Competitive compensation and benefits package
• Comprehensive training and development programs
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Opportunities for career growth and advancement

Diversity, Equity, and Inclusion

At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job