Associate Director, Customer and Product Insights at arenaflex

Unlock the Power of Customer Insights and Drive Business Growth at arenaflex

Are you a seasoned insights professional with a passion for driving business decisions and delivering exceptional customer experiences? Do you have a knack for storytelling and a talent for distilling complex data into actionable insights? If so, we invite you to join arenaflex as our Associate Director of Customer and Product Insights.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing world. Our team of experts is dedicated to helping organizations like yours navigate the complexities of the digital landscape and stay ahead of the competition. As a key member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for innovation and customer-centricity.

Job Summary

As the Associate Director of Customer and Product Insights at arenaflex, you will be responsible for leading our customer and product research and insights function. This role involves driving business decisions to maintain a competitive edge by delivering best-in-class value propositions and experiences to customers. You will collaborate across brand and product teams, manage a team of insights professionals, and ensure high-quality research methodologies are employed to inform strategic decisions.

Key Responsibilities

* Define and Prioritize Research Roadmap: Proactively define and prioritize the research roadmap across brand and product teams to drive business decisions and maintain a competitive edge.

• Manage and Mentor Direct Reports: Manage, mentor, and coach direct reports focused on specific work streams to ensure they have the skills and support needed to succeed.
• Conduct Hands-on Research and Storytelling: Conduct hands-on research and storytelling during team growth stages as needed to ensure that our insights are actionable and compelling.
• Set High Bar for Research Rigor and Insights Storytelling: Set a high bar for research rigor and insights storytelling to ensure that our research is of the highest quality and our insights are actionable.
• Oversee Vendor Partnerships: Oversee vendor partnerships to leverage quality research methods and manage budgets efficiently.
• Collaborate with Marketing Insights Leads: Collaborate with Marketing Insights leads to build an integrated understanding of customers and market dynamics.
• Forge Relationships with Adjacent Teams: Forge relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding.
• Represent Customer Insights in Leadership Forums: Represent customer insights in leadership forums to inform decision-making and action planning.
• Oversee Team Performance and Professional Development: Oversee team performance and professional development, providing feedback and coaching to ensure that our team is equipped to succeed.
• Promote Engagement with Business Senior Leadership: Promote engagement with business senior leadership as consumer champions to ensure that our insights are heard and acted upon.

Requirements

* Bachelor's Degree or Equivalent Experience: A bachelor's degree or four or more years of work experience.

• Relevant Experience in Marketing, Customer Experience, or User Experience Research: Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research.
• Experience Designing Qualitative and Quantitative Research Programs: Experience designing qualitative and quantitative research programs to address business needs.
• Strong Command of Advanced Quantitative Methodologies: A strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis.
• Experience with Qualitative Research Methods: Experience with qualitative research methods like focus groups, in-depth interviews, and ethnography.
• Ability to Synthesize Data into Actionable Insights: Ability to synthesize data from multiple sources into actionable insights and recommendations.

Nice-to-Haves

* Experience Managing a Team: Four or more years of experience managing a team of three or more people.

• Experience Providing Insights for Value Proposition Development: Experience providing insights for value proposition development.
• Experience Leveraging Secondary Data and Trends: Experience leveraging secondary data and trends to inform business scenarios.
• Ability to Present Insights Compellingly: Ability to present insights compellingly and establish rapport with Senior Leadership.
• Experience in Consumer or Business Space Marketing, CX, or UX Research: Experience in consumer or business space marketing, CX, or UX research.
• Demonstrated Effective Consultative Skills and Business Acumen: Demonstrated effective consultative skills and business acumen in the telecom industry.

Benefits

* Health and Wellness Benefits: Comprehensive health and wellness benefits to support your physical and mental well-being.

• Short Term Incentives: Short-term incentives to recognize and reward your contributions to our success.
• 401(k) Savings Plan: A 401(k) savings plan to help you plan for your future.
• Stock Incentive Programs: Stock incentive programs to align your interests with those of our shareholders.
• Paid Time Off: Paid time off to recharge and pursue your passions.
• Parental Leave: Generous parental leave policies to support your family.
• Adoption Assistance: Adoption assistance to help you build your family.
• Tuition Assistance: Tuition assistance to support your ongoing education and professional development.

How to Apply

If you are a seasoned insights professional with a passion for driving business decisions and delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply Now! Apply for this job