Experienced Customer Service Representative - Luxury Retail – Remote USA

Are you a fashion enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where you can make a real difference in people's lives? Look no further than arenaflex, a leading provider of customer experience solutions, as we seek an experienced Customer Service Representative to join our luxury retail team. As a Customer Service Representative at arenaflex, you'll be part of a talented team that's dedicated to bringing humanity to business. You'll have the opportunity to work with a global luxury retail brand, providing personalized service to exclusive customers and helping them shop, resolve questions about their orders, and resolve issues with white glove treatment. If you're passionate about fashion, customer service, and making a positive impact, we want to hear from you.

About arenaflex

arenaflex is a global leader in customer experience solutions, helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a rich history dating back to 1982, we've had the privilege of working with many of the world's leading iconic and hypergrowth brands. Our mission is simple: to make customers happy. And we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

What You'll Be Doing

As a Customer Service Representative - Luxury Retail, you'll be responsible for:

• Answering incoming communications from customers, providing personalized service and resolving issues with white glove treatment
• Conducting research to provide answers for customers to resolve their issues
• Making recommendations of products or services to close sales
• Collaborating with the team to ensure seamless customer experiences

What You Bring to the Role

To succeed in this role, you'll need:

• An appreciation for high fashion brands and haute couture
• 1 year or more of customer service experience
• 1 year or more post-secondary education OR 2 years equivalent work experience
• The ability to recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

What You Can Expect

As a valued member of our team, you can expect:

• Support for your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A base wage starting at $16 per hour, plus performance bonus opportunities
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Visit [www.hellottecbenefits.com](http://www.hellottecbenefits.com) for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

You'll Report to Team Lead

You'll contribute to the success of the customer experience and the overall success of the team.

Why arenaflex?

* We're a global leader in customer experience solutions, working with many of the world's leading iconic and hypergrowth brands.

• We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
• We offer a supportive and inclusive culture, with opportunities for career growth and professional development.
• We're proud to be an equal opportunity employer, committed to making customers happy.

How to Apply

If you're passionate about customer service, fashion, and making a positive impact, we want to hear from you. Apply now to join our team of talented professionals and start your journey with arenaflex.

Note:

* arenaflex has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Apply for this job