Experienced Full Stack E2E Customer Journey, Sr Product Marketing Manager – Web & Cloud Application Development

Are you a strategic and innovative marketing professional with a passion for creating exceptional customer experiences? Do you have a proven track record of defining customer journeys and their associated business process and technology enablers? If so, we invite you to join arenaflex, a leading medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. At arenaflex, we're committed to empowering our customers to enjoy simplicity, freedom, and healthier lives through innovative technology. Our Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods, and our latest innovation, the Omnipod 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system integrated with a continuous glucose monitor. We're proud to be recognized as a 2022 Top Workplace USA and a Great Place to Work in four international locations in 2023.

About arenaflex

arenaflex is a pioneering medical device company that has been improving the lives of hundreds of thousands of patients over the past two decades. Our innovative technology is wearable, waterproof, and lifestyle accommodating, making it easier for people with diabetes and other conditions to manage their health. We're committed to breaking down the barriers to insulin pump therapy and providing a superior treatment option and life-long health benefits for our customers.

Job Overview

We're seeking a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager to join our team. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers (PMMs) to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs.

Responsibilities

As an E2E Customer Journey, Sr Product Marketing Manager at arenaflex, you will be responsible for:

• Developing and maintaining detailed customer journey maps that reflect the go-to-market strategy for new product launches
• Identifying updates on the E2E internal flows from customer journey perspective for each upcoming product launch or partnership
• Partnering with Franchise PMMs to translate overall strategies into actionable customer journey maps
• Consolidating input from various teams to provide a holistic view of the customer journey
• Guiding teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction
• Documenting different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey
• Monitoring and updating customer journey maps to reflect changes in strategy and customer feedback

Qualifications

To be successful in this role, you will need:

• A minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers
• Strong analytical skills, excellent communication, and the ability to work collaboratively across teams
• Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs)
• A Bachelor's degree in marketing, business, or a related field; advanced degree preferred

Key Competencies

* Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans

• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams
• Attention to Detail: Meticulous in documenting and updating customer journey maps
• Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities

Why Join arenaflex?

* Impact: Play a crucial role in shaping the customer experience for new product launches

• Growth: Opportunities for professional development and career advancement
• Culture: Be part of a dynamic and innovative team committed to excellence

Additional Information

* The position can be remote, hybrid or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA.

• Travel is estimated at 5-10% but will flex depending on business needs.

Compensation and Benefits

* The US base salary range for this full-time position is $141,300.00 - $212,250.00.

• Our salary ranges are determined by role, level, and location.
• The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US.
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

How to Apply

If you're passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! Please submit your application through our website. Apply Job! Apply for this job