Experienced Digital Product Manager – Live Chat Support and Automation Innovation at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a pioneering force in the financial services industry, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, utilizing artificial intelligence to proactively engage with our cardmembers and provide hyper-customized experiences. As a leader in the field, we are committed to fostering a culture of excellence, diversity, and inclusion, and we are seeking talented individuals to join our team.

Job Overview

We are seeking a highly skilled and experienced Digital Product Manager to join our Automation Development group. As a key member of this team, you will be responsible for leading the discovery, definition, and execution of cutting-edge chat automation capabilities. You will collaborate with cross-functional teams, including product, data scientists, engineers, and business stakeholders, to shape our conversational AI customer servicing products.

Key Responsibilities

• Lead the acquisition and integration of continuous product discovery efforts and define product requirements that provide opportunities to enhance the customer experience
• Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities
• Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments
• Partner with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• Lead customer testing and post-launch sustainment analysis of automation and identify ways to improve the experience
• Analyze performance metrics that demonstrate the health of the product and develop clear data-informed product recommendations accordingly
• Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing for business value
• Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience

Essential Qualifications

To be successful in this role, you will need to possess a Bachelor's degree in Business, Computer Science, Engineering, or a related field. You will also need to demonstrate a passion for understanding how things work and the ability to use that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action.

Preferred Qualifications

• Experience in product management, preferably in a digital or technology-related field
• Strong understanding of artificial intelligence, machine learning, and conversational analytics
• Excellent communication and interpersonal skills, with the ability to articulate complex ideas clearly and concisely
• Proven ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities
• Strong analytical and problem-solving skills, with the ability to drive data-informed decision-making

Skills and Competencies

To excel in this role, you will need to possess a unique combination of skills and competencies, including:

• Curiosity: A desire to learn and understand how things work, with a willingness to ask questions and explore new ideas
• Communication: Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely
• Action-oriented: A bias towards action, with the ability to drive results and deliver high-quality products and solutions
• Collaboration: Strong interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
• Adaptability: A willingness to adapt to changing priorities and requirements, with a flexible and resilient approach to work

Career Growth and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Digital Product Manager, you will have access to a range of career growth and learning benefits, including:

• Comprehensive training and development programs
• Opportunities for career advancement and progression
• Access to industry-leading tools and technologies
• Collaboration with experienced professionals and subject matter experts
• Flexible work arrangements and remote work options

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, with a strong focus on diversity, equity, and inclusion. We are committed to fostering a culture of excellence, innovation, and collaboration, and we offer a range of benefits and programs to support the well-being and success of our employees, including:

• Competitive salaries and bonus structures
• Comprehensive benefits packages, including health, dental, and vision insurance
• Retirement savings plans and matching contributions
• Flexible work arrangements and remote work options
• Access to employee resource groups and diversity networks

Compensation, Perks, and Benefits

As a Digital Product Manager at arenaflex, you can expect to receive a competitive salary, with a range of $20-30 per hour. You will also be eligible for a range of perks and benefits, including:

• Comprehensive benefits packages, including health, dental, and vision insurance
• Retirement savings plans and matching contributions
• Flexible work arrangements and remote work options
• Access to employee resource groups and diversity networks
• Opportunities for career advancement and progression

Conclusion

If you are a motivated and experienced Digital Product Manager, with a passion for innovation and customer experience, we encourage you to apply for this exciting opportunity at arenaflex. As a leader in the financial services industry, we offer a unique and dynamic work environment, with a strong focus on diversity, equity, and inclusion. Join our team and help us shape the future of customer experience and automation innovation.

Apply now and take the first step towards an exciting and rewarding career at arenaflex. Apply Job!