Experienced Manager of Customer Insights for Retail Media Network - Strategic Planning, Data Analysis, and Client Growth Expertise

Introduction to arenaflex

arenaflex is a leading retail media network dedicated to delivering exceptional customer experiences and driving business growth for its clients. As a key player in the industry, arenaflex is committed to innovation, excellence, and customer satisfaction. With a strong focus on data-driven insights and strategic planning, arenaflex is seeking an experienced Manager of Customer Insights to join its team in Mooresville, NC.

Job Overview

As a Manager of Customer Insights at arenaflex, you will play a critical role in driving business growth for our clients by providing data-driven insights and strategic recommendations. You will work closely with our sales and account management teams to develop and implement media strategies that meet our clients' needs and exceed their expectations. Your expertise in data analysis, storytelling, and project management will be essential in delivering high-quality results and driving business success.

Key Responsibilities

• Develop and execute annual strategic learning plans for businesses supported by arenaflex
• Lead Quarterly Business Review Process with top clients to review media performance and identify areas for growth and optimization
• Serve as a subject matter expert for media performance reporting, providing insights and recommendations to internal and external stakeholders
• Synthesize disparate data from multiple sources to develop strategic recommendations for future media investments
• Oversee the development and codification of best practices in media performance evaluation, data visualization, and standardized reporting
• Deliver data-driven stories and insights to support sales pitches, case studies, and other key deliverables
• Partner with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
• Integrate knowledge across the Customer Insights & Analytics team to bring relevant insights to the arenaflex LMN Insights team and the wider retail media business

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with the following requirements:

Essential Qualifications

• Bachelor's degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative
• 5 years of experience in insights and analytics, with 3-5 years of experience in retail media or general media analytics
• Experience in analytical, decision-making, and project management
• Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
• Experience with A/B testing and experimental design
• Experience with Microsoft Office tools (e.g., Word, PowerPoint, Excel)
• Experience working with data visualization tools such as Tableau, Power BI, SQL, or similar tools

Preferred Qualifications

• Master's degree in a related field (e.g., Master's in Market Research, Behavioral Psychology, MBA)
• Proven experience leading teams and driving business impact
• Experience managing global teams and working in a retail environment
• Experience working with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Manager of Customer Insights, you will have access to a range of training and development opportunities, including:

• Professional development programs to enhance your skills and knowledge
• Leadership development opportunities to prepare you for future roles
• Networking opportunities with other professionals in the industry
• Access to cutting-edge tools and technologies to stay ahead of the curve

Work Environment and Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our work environment is fast-paced and exciting, with a focus on delivering exceptional results and driving business growth. As a member of our team, you will be part of a culture that:

• Values diversity, equity, and inclusion
• Encourages open communication and feedback
• Supports work-life balance and flexibility
• Recognizes and rewards outstanding performance

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $95,500.00 - $159,200.00 annually, depending on experience and qualifications. Our benefits package includes:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Access to cutting-edge tools and technologies

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Manager of Customer Insights position at arenaflex. With your expertise in data analysis, storytelling, and project management, you will play a critical role in driving business growth and delivering exceptional customer experiences. Join our team and be part of a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Apply now to take the first step in your new career!