Experienced Customer Service Representative - Provider Support - Remote Opportunity in Tennessee

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start caring, connecting, and growing together.

Job Summary:

We're seeking an experienced Customer Service Representative to join our team in Tennessee. As a Provider Support Representative, you'll be the advocate for healthcare providers, demonstrating accountability and ownership to resolve issues. You'll serve providers in a multi-channel environment, including call, concurrent chat, and other communication channels. Your primary responsibility will be to provide exceptional customer service, resolving issues efficiently and effectively.

About arenaflex:

arenaflex is a leading healthcare organization dedicated to simplifying the healthcare experience and creating healthier communities. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the healthcare system work better for everyone.

Responsibilities:

As a Provider Support Representative, you'll be responsible for:

• Serving as the advocate for healthcare providers, demonstrating accountability and ownership to resolve issues
• Providing exceptional customer service in a multi-channel environment, including call, concurrent chat, and other communication channels
• Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Seeking to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Requirements:

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM - 5:35 PM CST from Monday - Friday, with occasional overtime, weekends, and holidays as needed

Preferred Qualifications:

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a related environment, such as office, call center, customer service, etc., using phones and computers as the primary job tools

Telecommuting Requirements:

* Reside within the state of Tennessee

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

* Ability to multitask, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Benefits and Perks:

* 11 weeks of paid training

• Opportunity to work remotely in Tennessee
• Flexible scheduling to accommodate your needs
• Competitive compensation and benefits package
• Opportunities for career growth and development
• Recognition and rewards for outstanding performance
• Collaborative and supportive work environment

Diversity, Equity, and Inclusion:

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply:

If you're passionate about making a difference in the lives of millions of people, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. Apply Now!

Note:

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job