Experienced Remote Customer Service Representative - Outreach Specialist
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer service team, you'll play a vital role in handling high-volume telephonic traffic with hospitals and providers on behalf of our healthcare clients. If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.
Job Summary:
As an Outreach Specialist at arenaflex, you'll be responsible for coordinating the medical record collection process, updating contact and demographic information, scheduling an extraction of medical records, and coordinating any necessary follow-up. You'll also be responsible for retrieving and indexing medical records across various provider facilities and specialty groups at a pre-arranged date and time. The retrieved documents will then be securely uploaded into our database.
Key Responsibilities:
* Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
- Retrieve medical record images from provider facilities efficiently and professionally
- Manage documentation requests and scheduling of document exchange
- Follow-up on outstanding document requests that are past due
- Document all communications in our system
- Type and transmit correspondence as necessary
- Process records and documentation according to arenaflex standards
- Provide EOD update and report to supervisor after completing an onsite retrieval appointment
- Minimize interruption to provider office while observing HIPAA standards and regulations
Required Knowledge and Skills:
* Ability to navigate Windows-based screening system effectively
- Basic knowledge of Microsoft Office products
- Understanding of customer service processing requirements
- Ability to place and receive calls via computer interface
- Track/monitor/retrieve information on calls
- Understanding of the management of call queues and experience in it
- Familiarity with components of standard Medical Records
- 2+ years of experience working in a professional office environment
- Relevant call center experience, healthcare industry a strong plus
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
Preferred Qualifications:
* Experience working in a healthcare setting
- Familiarity with electronic medical records (EMRs)
- Knowledge of HIPAA regulations and guidelines
- Experience with data entry and document management
- Strong problem-solving and analytical skills
Work Environment and Culture:
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. As a remote customer service representative, you'll have the flexibility to work from the comfort of your own home, with access to the latest technology and tools to help you succeed. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
Compensation and Benefits:
* Competitive hourly rate of $17 per hour
- Opportunity to work as a remote customer service representative with a flexible schedule
- Comprehensive training and onboarding program
- Ongoing support and coaching from experienced team members
- Opportunities for career growth and advancement within arenaflex
Contract and Scheduling:
* This is a 5-6 month contract to start, with the possibility of conversion to a permanent employee based on performance and program need
- Schedules: 9:00AM to 5:30PM Central time
- Start date: January 13, 2025
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. Apply Now! We can't wait to hear from you! Apply for this job