Experienced Customer Service Representative - Remote in PST, MST, or CST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. arenaflex is a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Job Summary

We are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering incoming phone calls from customers, identifying the type of assistance they need, and making outbound calls to customers regarding medical referrals. You will also assist customers with obtaining prescribed medical equipment and supplies, verify insurance eligibility and benefit coverage, and research complex issues across multiple databases to resolve customer issues.

Responsibilities

* Answer 70-90 incoming phone calls per day from customers and identify the type of assistance they need

• Make outbound calls to customers regarding medical referrals
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Assist customers with obtaining prescribed medical equipment and supplies
• Verify insurance eligibility and benefit coverage
• Obtain insurance authorization
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Requirements

* High school diploma / GED (or higher) OR equivalent work experience

• Must be 18 years of age or older
• 1 year of experience working in a customer service in a call center environment
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* Prior health care/insurance experience

Telecommuting Requirements

* Reside within PST, MST, or CST

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills to resolve issues in a stressful situation

Benefits

* Comprehensive benefits package

• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly range for this role is $16.00 to $28.27 per hour (California, Nevada, Washington, Residents Only)

Work Environment and Culture

arenaflex is a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We believe in creating a healthy work environment that supports the well-being of our employees. Our culture is built on the principles of respect, empathy, and open communication. We are committed to providing a work environment that is inclusive, diverse, and supportive of all employees.

Career Growth Opportunities and Learning Benefits

arenaflex offers a range of career growth opportunities and learning benefits to support the development of our employees. We believe in investing in our employees and providing them with the skills and knowledge they need to succeed in their roles. Our learning benefits include:

• Comprehensive training programs
• Mentorship opportunities
• Leadership development programs
• Professional certifications and training
• Access to industry-leading tools and technologies

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role. Please submit your application through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job