Experienced Bilingual Financial Customer Service Representative - Remote Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

About arenaflex

arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our balanced high-tech and high-touch approach blended with deep industry and geographic expertise makes us a leader in the industry.

Benefits of Working with arenaflex

As an arenaflex team member, you'll enjoy a range of benefits that will make your career and personal life more fulfilling. Some of these benefits include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training to help you excel in your role.
• Competitive Wages: Our compensation packages are designed to recognize and reward your hard work and dedication.
• Full Benefits: We offer a comprehensive benefits package that includes medical, dental, vision, 401k, and more to ensure your well-being and financial security.
• Paid Time Off: We believe in work-life balance, providing paid time off to recharge and pursue your passions.
• Employee Wellness and Engagement Programs: We're committed to your physical and mental well-being, offering programs that promote healthy habits and team engagement.

Teleperformance and You

As a Bilingual Financial Customer Service Representative at arenaflex, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Work at Home Opportunity

This is a work-at-home position, and we're looking for individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Responsibilities

As a Bilingual Financial Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connecting with customers via phone to resolve their questions, issues, or concerns.
• Escalating/transferring/completing conference calls to banks, loan originators, financial institutions, and more.
• Calmly attempting to resolve and de-escalate any issues.
• Tracking all call-related information for auditing and reporting purposes.
• Providing feedback on call issues.

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:

• Bilingual Spanish/English required.
• High School Diploma or GED required.
• Must be over 18 years of age.
• 6 months of customer service experience minimum.
• 6 months of Call Center experience, preferred.
• Ability to type 25 wpm.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Logical problem-solving skills.
• Availability to work various shifts.
• Ability to use Windows operating systems.
• Organization and work prioritization skills.
• Ability to work independently.
• Ability to work in a constantly changing and fast-paced environment.
• Ability to stay composed and objective.
• Strong listening skills.

Work from Home Requirements

To work from home, you'll need:

• Internet Connection Requirements:
• Minimum subscribed download rate equal to or exceeds 12.0 Mbps.
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Proof of internet speed required.
• Clean and quiet workspace.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Apply for this job