Experienced Customer Service Associate – Amazon Locker+ Retail Locations

Join arenaflex's dynamic team and be part of a customer-centric revolution in package delivery and return services. As an Amazon Locker+ Customer Service Associate, you will be the face of arenaflex, providing exceptional service to customers and ensuring a seamless experience at our retail locations.

About arenaflex

arenaflex is a leading e-commerce company that is revolutionizing the way people shop and receive their packages. With a focus on innovation and customer satisfaction, we are constantly looking for talented individuals to join our team. Our Amazon Locker+ retail locations are designed to provide a convenient and secure way for customers to pick up and return their packages, and we are seeking experienced customer service associates to help us achieve this goal.

Job Overview

As an Amazon Locker+ Customer Service Associate, you will be responsible for providing exceptional customer service, processing customer orders, and maintaining a clean and organized workspace. You will work in a fast-paced environment, interacting with customers, resolving issues, and ensuring that our customers have a positive experience at our retail locations. If you are a people person, enjoy working in a dynamic environment, and are passionate about delivering exceptional customer service, then this is the perfect opportunity for you.

Key Responsibilities

* Receive, pick, and stow customer orders, process returns, and prepare for delivery

• Assist customers with questions they may have, resolve issues, and provide solutions
• Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards
• Manage responsibilities for a Locker+ location, including opening and closing site
• Use technology like smartphones and handheld devices to sort, scan, and prepare orders
• Receive truck deliveries and ensure that packages are processed efficiently
• Perform physical labor, including lifting up to 49 pounds, standing, and walking during shifts lasting up to five hours
• Use carts, dollies, hand trucks, and other gear to move items around
• Go up and down stairs (where applicable)
• Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week

What it's like at arenaflex

* Safety: Your safety is important to us, so we provide safe working conditions and protective gear.

• Surroundings: You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
• Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages.
• Temperature: Our Locker+ locations are in comfortable, climate-controlled environments.
• Noise level: Sound levels are minimal, what one would expect in a grocery store.
• Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, arenaflex provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.

Why You'll Love arenaflex

* We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.

• Our jobs are nearby, with great pay, and offer work-life balance.
• Schedule flexibility: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed.
• Shift options: Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends.
• Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).

Our Workplace

* State-of-the-art facilities: We have modern warehouses that are clean and well-organized.

• Safety: Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
• Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups.
• Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.
• New skills: Depending on the role and location, you'll learn how to use the latest arenaflex technology – including handheld devices and robotics.

Our Benefits

* Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.

• Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups.

Requirements

* Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.

How to Get Started

You can begin by applying above. If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.arenaflex.com/hiring-process#/. Please note that if you already have an active application but are looking to switch to a different site, instead of applying for a new role, you can reach out to Application Help at https://hiring.arenaflex.com/contact-us#/. If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit https://hiring.arenaflex.com/people-with-disabilities#/. Apply for this job