Experienced Customer Service Representative I – Integrated Supply Chain Solutions

At arenaflex, we pride ourselves on being a family-owned business with a rich history dating back to 1924. Our commitment to providing exceptional service has earned us a reputation as a trusted partner in the transportation and distribution industry. With a vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations throughout the Northeast, we offer flexible and seamless integrated solutions tailored to our customers' unique needs. Our promise is simple: Pyle People Deliver. We strive to provide outstanding service, and it remains our top priority. As a Customer Service Representative at arenaflex, you will be an integral part of our team, interacting with customers, both internal and external, to provide information, resolve issues, and handle requests.

Key Responsibilities:

As a Customer Service Representative, you will be responsible for:

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges to ensure seamless communication with our customers
• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handling re-consignments to meet our customers' needs
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments to maintain our high standards of service
• Compiling and delivering custom reports, performing daily audits of reports to ensure accuracy and efficiency
• Documenting all customer interactions for follow-up and record-keeping purposes
• Assisting customers with "My Pyle" registration and utilization of our website to enhance their experience
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour) to drive continuous improvement

Qualifications:

To be successful in this role, you must possess:

• Experience in a fast-paced work environment with strong attention to detail
• Strong familiarity with MS Office (Word, Excel, and Outlook) and basic typing skills
• Ability to prioritize tasks and meet deadlines, working effectively as an individual contributor or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays

Preferred Qualifications:

* Minimum 1 year of prior customer service experience

Why arenaflex?

At arenaflex, we offer a comprehensive benefits package to support your well-being and career growth:

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• Wellness Program for yearly benefits discount
• Paid Vacation and Personal Time
• 401(k) with Company match
• Weekly pay via Direct Deposit

Career Growth Opportunities:

As a Customer Service Representative at arenaflex, you will have the opportunity to:

• Develop your skills and expertise in a fast-paced and dynamic environment
• Work with a talented team of professionals who are passionate about delivering exceptional service
• Take on new challenges and responsibilities as you grow and develop in your career
• Participate in ongoing training and development programs to enhance your skills and knowledge

Work Environment and Company Culture:

At arenaflex, we pride ourselves on our collaborative and inclusive work environment. Our team is dedicated to delivering exceptional service, and we strive to create a culture that is supportive, flexible, and fun. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of benefits and perks to support your well-being and career growth.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or contact our Human Resources department for more information.

Note:

This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications. arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Apply for this job