Experienced Customer Support Services Analyst – IT Infrastructure and Technical Support

At arenaflex, we are committed to delivering exceptional customer support services that exceed the expectations of our users. As a key member of our Information Services team, the Experienced Customer Support Services Analyst will play a vital role in providing advanced consultation, training, and troubleshooting services to technical staff and end-users. If you are a skilled professional with a passion for delivering top-notch technical support, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization in the field of healthcare, education, and research. Our team of experts is dedicated to providing innovative solutions that improve the lives of our patients, students, and community members. As a customer support services analyst, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.

Job Summary

The Experienced Customer Support Services Analyst will provide advanced consultation, training, and troubleshooting services to technical staff and end-users. This role requires a high level of technical expertise, excellent communication skills, and a strong ability to analyze complex technical issues. As a customer support services analyst, you will be responsible for:

• Providing day-to-day advanced consultation, training, and troubleshooting services to technical staff and end-users
• Analyzing, recommending, installing, configuring, and evaluating systems and tools for internal and end-user use
• Developing and conducting tests of hardware and software and reporting on configurations and behavior
• Developing and providing technical documentation and training
• Assessing needs and recommending hardware and software acquisitions and upgrades
• Troubleshooting, resolving, or triaging moderately complex network connectivity issues
• Providing server administration support to clients
• Consulting with users to assess and implement file structure needs and perform data migration
• Performing backup server administration
• Creating and overseeing the creation of complex technical documentation
• Developing and/or providing training as needed based on consultation with users and understanding of technology

Key Responsibilities

* Provide advanced consultation, training, and troubleshooting services to technical staff and end-users

• Analyze and resolve complex technical issues related to hardware, software, and network connectivity
• Develop and implement technical solutions to improve system performance and efficiency
• Collaborate with users to assess and implement file structure needs and perform data migration
• Perform backup server administration and ensure data integrity
• Create and oversee the creation of complex technical documentation
• Develop and/or provide training as needed based on consultation with users and understanding of technology
• Troubleshoot, resolve, or triage moderately complex network connectivity issues
• Provide server administration support to clients
• Assess needs and recommend hardware and software acquisitions and upgrades

Essential Qualifications

* A Bachelor's Degree in a related field (e.g., computer science, information technology, engineering)

• At least 2 years of experience in providing information systems support and management in a large-scale organization
• Proven success in providing escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations
• Strong technical expertise in hardware, software, and network connectivity
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Preferred Qualifications

* Experience in a healthcare environment

• CompTIA Network+ Certification
• Apple Certified Macintosh Technician (ACMT) certification
• Experience with system administration and network management
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

* Strong technical expertise in hardware, software, and network connectivity

• Excellent communication and interpersonal skills
• Ability to analyze complex technical issues and develop effective solutions
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong attention to detail and ability to maintain accurate records
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development in a dynamic and innovative organization
• Collaborative and supportive work environment with a talented team of professionals
• Access to cutting-edge technology and resources to support your work
• Opportunities for advancement and career progression

Work Environment and Company Culture

* arenaflex is a smoke and tobacco-free environment

• UC San Diego Health maintains a marijuana and drug-free environment
• Employees may be subject to drug screening
• arenaflex is committed to fostering a rich and diverse environment, inclusive and supportive of all students, faculty, staff, and visitors
• arenaflex is an Equal Opportunity/Affirmative Action Employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits

* Competitive salary range: $59,675 - $96,006 (prorated if appointment percentage is less than 100%)

• Hourly equivalent: $28.58 - $45.98
• Comprehensive benefits package, including medical, dental, and vision insurance
• Retirement plan and paid time off
• Opportunities for professional growth and development
• Collaborative and supportive work environment

How to Apply

If you are a motivated and experienced professional with a passion for delivering exceptional customer support services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer and welcomes applications from diverse candidates. We are committed to fostering a rich and diverse environment, inclusive and supportive of all students, faculty, staff, and visitors.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact [insert contact information]. We look forward to hearing from you! Apply for this job