Experienced Licensed Customer Service Representative – Collector Car Insurance Policy Support

Join the team at arenaflex, where passion meets protection! We are looking for Experienced Licensed Customer Service Representatives (CSR) to join our underwriting department in a dynamic and fast-paced environment. As a Licensed CSR, you will be the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect you to provide the best possible customer service while maintaining our underwriting integrity. This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. arenaflex is a leading provider of collector car insurance policies, and we are committed to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

About arenaflex

arenaflex has been specializing in collector car insurance policies since 1976. As an industry leader with an A+ service rating, we offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. As part of NSM Insurance Group, arenaflex collaborates with Condon Skelly, Heacock Classic, and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Key Responsibilities

As an Experienced Licensed Customer Service Representative, you will:

• Address client needs and concerns via phone and email
• Maintain and utilize a working understanding of underwriting compliance guidelines
• Answer back-to-back inbound calls
• Make outbound calls as needed
• Establish customer relationships and follow up with customers
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals, and billing clarifications
• Cancel and Non-renew policies according to procedures
• Complete necessary documentation quickly and efficiently
• Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
• Expected to be on phones 100% of the time
• Conduct risk analysis and evaluate underwriting quality of applicants
• Evaluate application factors/details to appropriately match premium to underwriting risk
• Meet all production goals
• Complete new business applications for existing customers as needed
• Performs other duties as assigned

Qualifications

Required Qualifications

* High school diploma or equivalent

• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer-facing insurance service role
• Demonstrated success in a team environment
• Proficiency to multi-task, follow-through, and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Possess an upbeat and positive attitude
• Organized and detail-oriented
• Proactive in problem-solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Desired Qualifications

* Associate or bachelor's degree

• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience

Work Environment and Company Culture

arenaflex offers a dynamic and fast-paced work environment that is perfect for individuals who thrive in a team-oriented setting. Our office is located in Cherry Hill, NJ, and we offer the flexibility to work in-office, hybrid, or fully virtual from anywhere in the continental US. We are committed to fostering a culture of excellence, innovation, and collaboration, and we offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being.

Compensation and Benefits

arenaflex offers a competitive salary range of $43-46k ($21-23/hr) depending on experience level, with overtime eligibility (not required). We also offer a range of benefits, including:

• Health insurance (medical, dental, vision)
• Flexible spending & health savings accounts
• Life insurance
• Retirement plan
• Paid time off
• Overtime availability
• Employee referral program

Weekly Schedule

arenaflex offers a 40-hour work week, Monday to Friday, with rotating Saturday (about 1 every 4 weeks). We are committed to providing a healthy work-life balance and offer flexible scheduling options to support our employees' needs.

Hiring Timeline

We are currently looking for Experienced Licensed Customer Service Representatives to start in January. If you are a motivated and customer-focused individual with a passion for collector car insurance, we encourage you to apply now!

How to Apply

To apply for this exciting opportunity, please visit our website at [insert link]. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we encourage applicants from all backgrounds to apply. Apply for this job