Experienced LiveChat Agent - Marketing
Join arenaflex, a leading innovator in the modular construction industry, as a skilled LiveChat Agent - Marketing. This dynamic role is a crucial part of the marketing team, where you will be the first point of contact for potential customers, engaging with website visitors through real-time live chat to validate and prequalify leads. As a LiveChat Agent, you will play a vital role in enhancing the customer journey, transitioning qualified leads to sales managers, and entering leads into Salesforce.
About arenaflex
arenaflex is a forward-thinking company that is revolutionizing the modular construction industry with its cutting-edge solutions. Our team is passionate about delivering exceptional customer experiences, and we are committed to innovation, quality, and excellence. As a LiveChat Agent, you will be part of a dynamic team that is dedicated to making a positive impact on the industry.
Responsibilities
As a LiveChat Agent - Marketing, your key responsibilities will include:
- Engaging with website visitors through real-time live chat to validate and prequalify leads
- Entering marketing qualified leads into Salesforce
- Transitioning qualified leads to Sales Managers as Salesforce Opportunities
- Becoming an expert in the live chat platform
- Developing a deep understanding of arenaflex's products and services
- Staying informed on arenaflex's product features, promotions, and FAQs
- Creating canned responses and enhancing the tagging system in the live chat platform
- Enhancing training and best practices documentation
- Developing and communicating ideas for improvement in the customer journey
- Monitoring KPIs: response time, customer satisfaction, volume/schedule, etc.
- Collaborating with the sales team and key marketing team members, related to leads and live chat
- Performing other assigned tasks
Requirements
To be successful as a LiveChat Agent - Marketing, you will need to possess the following qualifications:
- Commercial modular construction industry experience is preferred
- Live chat, B2B Telemarketing, or sales experience is preferred
- Salesforce.com experience is preferred
- Excellent verbal and written communication skills
- Keen ability to multitask and prioritize
- Organized with attention to detail
- Customer service oriented
- Empathy and patience in dealing with various customer inquiries
- Self-motivated and self-starter with strong work ethic and integrity
- Tactful and inquisitive
- Proficient in MS Office
- Minimum accurate typing speed of 50 wpm
- Must comply with all company employment policies
Nice-to-haves
While not essential, the following qualifications would be beneficial:
- Experience in the commercial construction industry
- Experience with live chat platforms
- Familiarity with digital marketing strategies
Benefits
As a LiveChat Agent - Marketing at arenaflex, you will enjoy a range of benefits, including:
- Health insurance
- 401(k)
- Tuition reimbursement
- Work from home
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values its employees. As a LiveChat Agent - Marketing, you will be part of a team that is passionate about delivering exceptional customer experiences. Our work environment is collaborative, supportive, and inclusive, with a focus on innovation, quality, and excellence. We are committed to providing a positive and engaging work environment that fosters growth, learning, and success.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of its employees. As a LiveChat Agent - Marketing, you will have opportunities to learn and grow with the company, including:
- Training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Access to industry-leading tools and technologies
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the LiveChat Agent - Marketing role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job