Customer Accounting Specialist (Accounts Receiv...

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.About The Role:First Advantage is currently seeking a Customer Accounting (Accounts Receivable) Specialist. This position is responsible for serving as the account’s receivable liaison in his/her assigned portfolio of small sized business customers.  The primary objective is to reduce past due balances, DSO (Days Sales Outstanding) and bad debt while satisfying the customer in ensuring fast, reliable answers to their AR related questions.  Maintaining a customer-centric focus and providing an exceptional level of customer service is key in the role.  This position will interact via phone and/or email (whichever is most appropriate) with his/her portfolio of customers to identify and resolve issues preventing customer payment.  The position is also charged with recording and maintaining information about the resolution efforts in Oracle Financials on a timely basis.

Initiate/receive phone calls or emails to/from assigned customers in order to secure payment for past due invoices.  Build partnerships with customer account contacts and the sales organization in order to identify obstacles preventing customer payment, remediation of the obstacles and working to ensure the original obstacle is resolved going forward. Identify and resolve disputes according to company standardsEnter and maintain detailed conversation notes for all assigned customer accountsResearch unidentified payments with collaboration from finance staff when neededPerform account maintenance when necessary or instructed (refunds, credits, write offs, etc.)

High School Diploma3-5 years Accounts Receivable or collections experience in a B2B (business to business) environmentAdvanced Excel experience required (VLookups, Pivot Tables, etc.)Knowledge of basic accounting & reconciliation skills

Ability to work as an individual and as a teamTakes initiative to seek process improvement opportunities (has a big-picture view)Ability to remain calm in conflict-filled conversationsGood follow-up and follow throughERP systems experience required (Oracle and Seibel preferred)Common sense approach and multi-tasking abilities are imperative

• Ability to work remotely with occasional business travel.    
• Medical, Vision, Dental, and supplementary benefit plans 
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays   
•  Access to tech and growth opportunities, and leaders who want you to succeed! 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.