Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting complex technical issues.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a strong focus on customer satisfaction and employee well-being, we've created a dynamic work environment that fosters growth, creativity, and collaboration. Our team is passionate about making a positive impact, and we're excited to welcome like-minded individuals to join our journey.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide Tier I support and customer assistance for our mobile application, myColorado. As a key member of our support team, you'll be responsible for troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. You'll also install the myColorado software on supported devices, following defined procedures, processes, and methods. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities

* Provide Tier I support and customer assistance for the myColorado mobile application, ensuring timely and effective resolution of customer inquiries and issues.

• Troubleshoot, reproduce, report, and resolve complex technical issues in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely reporting.
• Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
• Stay up-to-date with the latest technology trends, industry developments, and arenaflex's standard operating procedures.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative team.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are passionate about making a positive impact, and we're excited to welcome like-minded individuals to join our journey.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive base salary.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible paid time off and holidays.
• Professional development and growth opportunities.
• Access to cutting-edge technology and tools.

How to Apply

If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job