Experienced Bilingual Customer Service Representative – Remote Opportunity

Join arenaflex's Global Team and Experience a Culture of Flexible Working

Are you passionate about delivering exceptional customer service and passionate about working in a dynamic, global environment? Do you have a strong desire to learn and grow with a company that values diversity, inclusivity, and employee well-being? Look no further! arenaflex is seeking an experienced Bilingual Customer Service Representative to join our remote team.

About arenaflex

arenaflex is a global leader in financial administration, with over 12,000 employees across more than 22 countries. We're a company that values diversity, inclusivity, and employee well-being, and we're committed to creating a culture that's open, supportive, and empowering. Our mission is to provide exceptional customer service and support to our clients, and we're looking for talented individuals like you to join our team.

The Role

As a Bilingual Customer Service Representative, you'll be responsible for engaging with customers, resolving complex issues, and providing exceptional customer service. You'll work closely with our team to ensure that our customers receive the highest level of service and support. Your primary responsibilities will include:

• Handling incoming calls in a polite and professional manner
• Making outbound calls when necessary
• Assisting customers with their inquiries and resolving complex issues
• Notating account information accurately
• Researching for up-to-date information to resolve customer inquiries
• Navigating our systems while engaging with customers on the phone

What We're Looking For

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. To be successful in this role, you'll need:

• High School Diploma or equivalent
• Minimum 1 year of experience as a call center agent
• Proficient in speaking and writing in Spanish
• Ability to work a 10:30am - 7pm EST shift
• Strong customer service skills, with experience handling customer calls
• Excellent written and verbal communication skills
• Ability to resolve customer inquiries and escalate items as necessary in a timely manner with minimal supervision
• Proficient with researching and resolving related inquiries
• PC skills
• Ability to adapt effectively within a continually changing work environment
• Ability to identify and communicate process improvement to supervisor
• Ability to work independently and within a team environment
• Other duties or tasks as assigned by management

Preferred Qualifications

* Experience in the finance industry

Rewards Designed for You

At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Some of the rewards you can expect include:

• Paid parental leave
• Flexible working arrangements
• A caring and inclusive culture
• Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental, and vision
• 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care, and commuter
• Income protection, including short and long-term disability benefits, life insurance, and supplemental life insurance

Compensation

The typical base pay range for this role is $20.00 per hour. This base pay range is specific to these locations and may not be applicable to other locations: California | Colorado | Jersey City, New Jersey | Maryland | New York State | Washington State. In addition to a competitive base salary, this role is eligible for a $1.00 an hour bilingual differential while employed within a bilingual capacity.

About Our Team

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions, and shareholder meetings. We're now the number one transfer agency in the world, and our portfolio of services extends to equity and entity governance services for companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets, or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

How to Apply

If you're passionate about delivering exceptional customer service and passionate about working in a dynamic, global environment, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. Apply for this job