Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses or sunglasses, and ensuring they have an unforgettable experience with arenaflex.

About arenaflex

arenaflex was founded with a passion for making a difference in the world. We believe that everyone deserves access to quality eyewear and eye care, regardless of their background or financial situation. Our innovative approach to eyewear and eye care has earned us a reputation as a leader in the industry, and we're committed to continuing to push the boundaries of what's possible.

What You'll Do

As a Customer Experience Advisor, you'll be responsible for delivering exceptional customer service to our customers via email and live chat. You'll be the face of arenaflex, helping customers navigate our products and services, and ensuring that every interaction is nothing short of wonderful. Some of your key responsibilities will include:

• Delivering exceptional customer service via email and live chat, responding to customer inquiries and resolving issues in a timely and professional manner
• Learning our internal management system to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with your teammates, management, and other departments
• Identifying opportunities to improve the customer experience and implementing solutions to optimize each customer's interaction with arenaflex
• Collaborating with other teams to ensure seamless communication and a cohesive customer experience

Who You Are

We're looking for a self-starter who is passionate about delivering exceptional customer service and is eager to learn and grow with arenaflex. You'll be a creative and innovative problem solver who is comfortable thinking outside the box and coming up with unique solutions to complex problems. Some of the essential qualifications for this role include:

• A self-starter who takes ownership of and pride in your work
• A creative and innovative problem solver who continually thinks outside the box
• A sensitive and skillful communicator who can adapt your tone and communication style depending on your audience
• Eager to learn new technology systems and procedures
• Able to juggle many tasks at once while remaining extremely organized and attentive to detail
• Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
• Able to stay energized and motivated in a high-volume work environment with limited supervision
• Excited to represent arenaflex and facilitate meaningful customer interactions

Requirements

To be successful in this role, you'll need to meet the following requirements:

• Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Available evenings and weekends, including during the holiday season
• Has reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided!
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, experience in customer service and working from home will be a definite plus in this role.

About Our Culture

At arenaflex, we're committed to creating a workplace that is inclusive, equitable, and transparent. We believe that everyone deserves to bring their authentic self to work and feel valued and respected as a member of our team. Our annual Impact Report and Racial Equity Strategy lay out our commitment to these values and our ongoing efforts to build a more just and equitable workplace.

Benefits and Perks

As a part-time Customer Experience Advisor, you'll enjoy a competitive hourly rate of $13.00, as well as a range of benefits and perks, including:

• Flexible scheduling to accommodate your needs
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Access to our innovative products and services
• Discounts on arenaflex products and services
• And more!

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a dynamic and innovative team, we'd love to hear from you! Please apply through our website, and don't forget to include your resume and a cover letter that highlights your experience and qualifications. Apply Job! Apply for this job