Experienced Associate Customer Service Representative - Everyday Banking

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Associate Customer Service Representative in Everyday Banking, you'll play a vital role in providing top-notch support to our customers, helping them navigate our financial products and services with ease. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you!

About arenaflex

arenaflex is a leading financial services company that's dedicated to helping our customers achieve their financial goals. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering exceptional customer experiences that set us apart from the competition. Our team of talented professionals is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.

CSBB Operations: Delivering Stability, Scalability, and Security

CSBB Operations is a critical component of arenaflex's enterprise, providing a diverse set of foundational operational and contact center services to our customers. Our team is responsible for delivering stability, scalability, and security to our customers, ensuring that they have access to the financial products and services they need to succeed. From deposits and payments to ATM operations and global fraud and claims, our team is dedicated to providing exceptional support to our customers.

Key Responsibilities

As an Associate Customer Service Representative in Everyday Banking, you'll be responsible for:

• Supporting customers and seeking ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment
• Performing routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Escalating questions and issues to more senior employees

Required Qualifications

To be successful in this role, you'll need:

• 6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Ability to execute in a fast-paced, high-demand, metric-driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understanding, and experience of internet, mobile, and social media technology

Desired Qualifications

While not required, the following qualifications would be a plus:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Ability to execute in a fast-paced, high-demand, metric-driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understanding, and experience of internet, mobile, and social media technology

Job Expectations

As an Associate Customer Service Representative in Everyday Banking, you'll be expected to:

• Attend full duration of required training period
• This position is not eligible for Visa sponsorship
• Ability to work additional hours as needed
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted

Training Schedule

You'll receive in-depth classroom training, continued on-the-job training, and coaching to learn about arenaflex banking products, procedures, and services. The training class starts on 9/16/24 for 7 weeks, with training hours from 8:30 a.m. to 5:00 p.m., Monday through Friday. You're required to attend the full duration of this paid 7 weeks of training.

Compensation

As an Associate Customer Service Representative in Everyday Banking, you'll start at a competitive rate of $18.00 per hour.

Posting Location

The posting location for this role is 1301 Solana Blvd. Bldg #1, Westlake, TX 76262.

We Value Diversity

At arenaflex, we believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees Support Our Focus on Building Strong Customer Relationships

Our employees are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable arenaflex policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including classroom training, on-the-job training, and coaching. Our employees also have access to a range of benefits, including health insurance, retirement plans, and paid time off.

Work Environment and Company Culture Highlights

arenaflex is a dynamic and supportive work environment that's committed to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team. We offer a range of benefits, including flexible work arrangements, employee recognition programs, and a commitment to diversity, equity, and inclusion.

Conclusion

If you're passionate about delivering world-class customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you! Apply today to become an Associate Customer Service Representative in Everyday Banking at arenaflex. Apply for this job