Experienced Data Entry Clerk and IT Help Desk Specialist – Remote Opportunity at arenaflex
Job Type:
Contract
Category:
Help Desk
Req #:
HSW-665076
Pay Rate:
$15 - $23 (hourly estimate)
Location:
Irvine, California
ZIP/Postal Code:
92618
Job Description:
At arenaflex, we're passionate about revolutionizing the way we work and live. As a leading innovator in the industry, we're committed to providing our clients with exceptional services that exceed their expectations. We're now seeking an experienced Data Entry Clerk and IT Help Desk Specialist to join our team on a remote basis. If you're a highly motivated and detail-oriented individual with a passion for delivering top-notch support, we want to hear from you!
About arenaflex:
arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact in the lives of our clients and employees. We're a company that values innovation, collaboration, and continuous learning, and we're always looking for talented individuals who share our vision. As a remote Data Entry Clerk and IT Help Desk Specialist, you'll be part of a team that's passionate about delivering exceptional services and making a difference in the healthcare industry.
Job Responsibilities:
As a Data Entry Clerk and IT Help Desk Specialist at arenaflex, you'll be responsible for the following key tasks:
Account Creation:
Create new accounts for clients using ServiceNow and CyberArk, ensuring accuracy and efficiency in the process.
Claims Online Portal Registration:
Process claims online portal tickets, ensuring timely and accurate resolution of issues.
Ticket Processing:
Help process new tickets that come through, working closely with the team to resolve issues and improve customer satisfaction.
Backlog Management:
Assist in managing the backlog of tickets, ensuring that all issues are resolved in a timely and efficient manner.
Training and Development:
Participate in training and development programs to improve your skills and knowledge, ensuring that you're always up-to-date with the latest tools and technologies.
Required Skills and Experience:
To be successful in this role, you'll need to possess the following skills and experience:
2 years of Account Creation experience:
Proven experience in creating new accounts using ServiceNow and CyberArk.
2 years of Customer Service and IT Help Desk experience:
Strong background in customer service and IT help desk, with a focus on delivering exceptional support.
Healthcare Experience:
Experience working in the healthcare industry, with a strong understanding of the challenges and opportunities in this sector.
Ability to learn quickly:
Strong ability to learn new skills and technologies quickly, with a focus on continuous improvement.
Detail Oriented:
High level of attention to detail, with a focus on accuracy and efficiency in all tasks.
High school diploma:
High school diploma or equivalent, with a focus on continuous learning and professional development.
Nice to Have Skills and Experience:
While not required, the following skills and experience would be a plus:
ServiceNow / CyberArk experience:
Experience working with ServiceNow and CyberArk, with a strong understanding of the tools and technologies.
Benefit packages:
arenaflex offers a comprehensive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Work Environment and Company Culture:
As a remote Data Entry Clerk and IT Help Desk Specialist at arenaflex, you'll have the flexibility to work from home, with a focus on delivering exceptional support to our clients. Our company culture is built on a foundation of innovation, collaboration, and continuous learning, with a focus on making a positive impact in the lives of our clients and employees.
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Data Entry Clerk and IT Help Desk Specialist, you'll have access to a range of training and development programs, including:
On-the-job training:
Comprehensive on-the-job training to ensure that you're up-to-date with the latest tools and technologies.
Online training:
Access to online training programs to improve your skills and knowledge.
Mentorship:
Mentorship from experienced colleagues to help you navigate the role and achieve your goals.
Career advancement:
Opportunities for career advancement, with a focus on promoting from within.
Compensation, Perks, and Benefits:
As a Data Entry Clerk and IT Help Desk Specialist at arenaflex, you'll receive a competitive hourly rate of $15 - $23, with a comprehensive benefit package, including:
Medical, dental, and vision insurance:
Comprehensive medical, dental, and vision insurance to ensure your health and well-being.
HSA, FSA, and DCFSA account options:
Access to HSA, FSA, and DCFSA account options to help you save for the future.
401k retirement account access:
Access to a 401k retirement account with employer matching to help you build a secure financial future.
Paid sick leave and/or other paid time off:
Paid sick leave and/or other paid time off as provided by applicable law.
How to Apply:
If you're a highly motivated and detail-oriented individual with a passion for delivering exceptional support, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience. Apply Job! Apply for this job