Experienced Patient Care Coordinator – After Hours Call Center REMOTE

Join arenaflex, a national leader in providing high-quality medical products and services, as we seek a dedicated Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. arenaflex provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to make a positive impact on the lives of our patients, and we're committed to delivering exceptional care and service.

Overview and Responsibilities

Summary

We're seeking a dedicated and compassionate Patient Care Coordinator to join our After Hours Call Center team in Murray, KY. As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you're passionate about delivering exceptional patient care and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Benefits

* 401(k)

• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Work Environment and Company Culture

arenaflex is a dynamic and growing organization that values its employees and provides a supportive work environment. As a Patient Care Coordinator, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional patient care. We offer a range of benefits, including a comprehensive benefits package, opportunities for career growth and development, and a commitment to work-life balance.

Compensation and Perks

* Pay starting at $15 per hour, with a quarterly bonus opportunity

• 100% remote work from home, day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• After Hours Call Center of Sleep Center shifts
• Hours per 5 days a week
• Part-time (25-29 hours) or full-time (36-40 hours) opportunities available

How to Apply

If you're passionate about delivering exceptional patient care and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We appreciate your interest in arenaflex Healthcare Inc.

Equal Opportunity Employer

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for career growth and development for all employees.

Drug-Free Workplace

arenaflex Healthcare Inc. is a drug-free workplace and requires all employees to adhere to our substance abuse policy.

Apply Now!

Don't miss this opportunity to join our team and make a positive impact on the lives of our patients. Apply now for the Patient Care Coordinator position and take the first step towards a rewarding career with arenaflex Healthcare Inc. Apply for this job