Digital Analytics Manager - Remote

About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it's in our DNA and why we're in business - to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. The Digital Analytics Manager is a seasoned professional with a proven track record; a driven self-starter, problem solver, and someone who is passionate about creating remarkable digital experiences driven by digital insights. This person has hands-on experience using digital analytics tools to perform analysis and identify behavior insights, a solid ability to tell data stories, and a background in designing tracking requirements to answer future business questions. We're a team of 30+ in the US with global and consulting partners, which presents a lot of opportunity for collaboration. We partner closely with other groups in the Optum Consumer Experience, Data & Analytics (CXDA) team and lines of business to measure the effectiveness of digital properties used by millions of customers. We seek to promote the fair treatment and full participation of all people, particularly groups who have historically been underrepresented or subject to discrimination based on identity or disability. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• The position requires extensive experience in digital analytics, relationship and consensus-building skills, and proven ability to think strategically in the complex and evolving healthcare environment
• Partner with stakeholders to develop measurement frameworks that align to organization key performance indicators
• Ensure that measurement solutions adhere to organizational priorities

Requirements

• 3+ years of digital analytics experience working with large, distributed teams
• Experience utilizing the Adobe suite of web analytics products, or Google Analytics
• Experience in managing the analytics lifecycle, including testing methodologies
• Experience with MS Office tools (Excel, Word, PowerPoint)

Nice-to-haves

• Proven ability to partner with stakeholders to develop measurement frameworks that align to organization key performance indicators and tie to business impact/ROI
• Proven ability to act as a subject matter expert on best-in-class digital analytics and optimization, consulting with stakeholders to enable the best possible view to member behaviors
• Proven ability to support product teams with ad hoc and recurring reporting, as well as deep dive analysis to answer key business questions
• Proven ability to present findings to product owners and senior leadership, including insights into key behaviors and actionable recommendations based on quantitative and qualitative analysis in collaboration with other data teams
• Proven ability to actively identify and participate in driving increased data quality and efficiency improvements, standardizations, and business system enhancement
• Proven ability to gain an in-depth knowledge of Optum website architecture, KPI's and customer goals
• Proven ability to manage customer expectations appropriately and keep projects on schedule and within scope
• Proven ability to manage multiple projects, with multiple remote teams, at a time
• Proven ability to provide regular status updates to the leadership and quickly escalate potential issues

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Remote work opportunity
• Healthy work/life balance

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