Remote OCCC Universal Agent (Overnight)

Overview: Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking talented UNIVERSAL PROFESSIONALS to work overnight, between the hours of 11pm - 8am EST, for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including weekends, and/or holidays to ensure we have consistent support for our customers. You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities: At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Universal Representatives are key to supporting our field offices and customers overnight by taking customer service and sales calls. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. In this role, you will provide World Class Customer Service and Phone Sales to our customers. Orkin’s ABCs of a successful Universal Representative are:

• Answer questions from prospective customers regarding Orkin services
• Build rapport and handle objections within a conversational call flow
• Close pest control sales via the telephone and schedule the initial service

You will…

• Work remotely from your home office. You must have a minimum of 50 mbps download/20 mpbs upload high speed internet connection. We will provide the computer and other equipment necessary to be successful in this role
• Manage the customer relationship to ensure best in class service, while also identifying opportunities for cross-selling and up-selling
• Retain business by offering several remedies to prevent account cancellations
• Recommend additional services to increase protection value for residences
• Use different gamification methods as a tool to measure performance

We Offer…

• Schedule will include overnight, between the hours of 11pm - 8am EST, weekends, and holidays)
• Gamification methods to measure performance and increase engagement virtually
• Ongoing training to grow professionally
• Great pay and incentives (beginning at $17.73/hour minimum plus potential for commissions)
• 401(k) plan with company match, employee stock purchase plan

Why Orkin?

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 million customers
• Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
• Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management

Qualifications: What’s required

• High School/GED
• 1 – 2 years customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

Work from home requirements

• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)

What you will need

• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills such as empathy
• Ability to prioritize tasks and manage time efficiently

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