Experienced Translation Program Specialist – Global Localization and Project Management

At arenaflex, we're committed to delivering exceptional customer experiences across the globe. Our Shipping & Delivery Support (SDS) team is a key part of this effort, providing support content for customer service associates, delivery drivers, and customers worldwide. We're now seeking a highly skilled Translation Program Specialist to join our team and help us achieve our goal of becoming a world-class localization function within arenaflex Customer Service.

About arenaflex

arenaflex is a global leader in e-commerce, technology, and digital innovation. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a diverse and inclusive workplace, we're committed to fostering a culture of innovation, creativity, and collaboration. Our teams work together to develop and maintain support content for our customers, delivery drivers, and customer service associates around the world.

Job Summary

As a Translation Program Specialist, you'll play a critical role in ensuring the delivery of high-quality translations for our global organization. You'll work autonomously in a fast-paced environment, managing multiple projects simultaneously and adhering to tight deadlines. Your passion for improving both the customer and content author experience will drive your success in this role.

Key Responsibilities

* Receive daily translation/localization requests from internal teams and stakeholders

• Create and manage translation projects in the arenaflex Translation Management System (ATMS) by outsourcing to vendors
• Coordinate and communicate project delivery timelines based on project volumes and translation/review process needs
• Troubleshoot issues or questions regarding target audience, file type, and business requirements
• Respond to linguistic queries from translation vendors and request feedback from internal stakeholders and vendors for implementation
• Use project management methodology, including risk management, to plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring they meet the requirements of the business

Ideal Candidate

We're looking for a highly skilled and experienced Translation Program Specialist who can comprehend complex technical concepts and processes. You'll have demonstrated project management experience and the organizational discipline to track and manage work for several complex projects simultaneously. Your ability to make quick decisions in ambiguous situations, attention to detail, and strengths in Dive Deep and Learn and Be Curious will be essential to your success in this role.

Essential Qualifications

* 2+ years of experience in project management and localization

• Excellent business communication skills
• Experience working in a global, cross-functional, multilingual team
• Proven ability to learn new software, concepts, and processes
• Strong attention to detail
• Passion for intercultural communication
• Proven organizational skills and ability to multitask
• Ability to work independently with little oversight
• Ability to ask critical questions to comprehend customer needs and discover the root cause of issues
• Fluency in one or more non-English languages
• Comprehension of translation/localization industry processes
• Knowledge of localization tools, translation management systems, and working knowledge of content management systems

Preferred Qualifications

* Experience working with arenaflex Translation Management System (ATMS)

• Knowledge of arenaflex's content management systems
• Familiarity with arenaflex's localization processes and tools
• Experience working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to work in a team environment and collaborate with cross-functional teams

Skills and Competencies

* Project management methodology, including risk management

• Translation/localization industry processes
• Localization tools, translation management systems, and content management systems
• Business communication and interpersonal skills
• Attention to detail and organizational skills
• Ability to work independently and as part of a team
• Critical thinking and problem-solving skills
• Ability to learn new software, concepts, and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Translation Program Specialist, you'll have opportunities to:

• Work on complex projects and develop your project management skills
• Collaborate with cross-functional teams and develop your business communication skills
• Learn new software, concepts, and processes and apply them to real-world projects
• Develop your analytical and problem-solving skills through hands-on experience
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. Our teams work together to develop and maintain support content for our customers, delivery drivers, and customer service associates around the world. We're committed to fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and empowered to contribute.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. Our benefits package includes a full range of medical, financial, and other benefits, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work arrangements
• Professional development opportunities
• Access to arenaflex's employee assistance program

How to Apply

If you're a motivated and experienced Translation Program Specialist looking for a new challenge, we encourage you to apply for this role. Please submit your resume and cover letter through our internal or external career site. We can't wait to hear from you! Apply Job! Apply for this job