Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Community of Forward-Thinking Individuals

At arenaflex, we're committed to helping businesses and individuals thrive today, tomorrow, and into retirement. As a people-centric and client-obsessed organization, we're dedicated to driving results and delivering our mission with unwavering integrity. We're now seeking an experienced Health & Benefits Customer Service Representative / Support Specialist to join our team and strengthen and simplify the health and wealth journey for our customers.

About arenaflex

arenaflex is a forward-thinking organization that's passionate about making a positive impact on people's lives. We're a community of individuals who share a common goal: to deliver exceptional results and exceed our customers' expectations. With a strong focus on integrity, we're committed to building long-lasting relationships with our customers and partners.

Job Summary & Responsibilities

As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and fast-paced position requires a customer-focused individual who can provide valuable insights, education, and direction to our customers. You'll be responsible for:

• Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
• Consulting with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
• Resolving issues without management intervention to remove barriers for the member.
• Being accountable for initial call skills after training and may be cross-trained to other skills on a later date.
• Protecting sensitive member information with discretion.
• Engaging with members at all levels, while prioritizing effectively to meet member service goals / deadlines.
• Performing other duties as assigned.

Key Requirements

* 1-3 years of experience in Customer Service.

• Prior call center experience preferred.
• No degree required.
• Computer knowledge and skills, comfortable learning new systems.
• Able to learn, memorize and retain information.
• Basic understanding of medical / reimbursement terminology preferred.
• Can adapt to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Problem solving skills.
• Attention to detail and accuracy.
• Analytical skills.

Training and Development

* Training Class/Start Date: 02/03/2025 (subject to change due to business needs)

• Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
• Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.

Work Schedule

* Training Schedule/Shift: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)

• Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
• Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)

Internet Speed Requirements

* Upload Speed: >20 Mbps

• Download Speed: >100 Mbps
• Must be able to hardwire ethernet cable to internet modem/router.

Compensation & Benefits

* $17.50/hr plus incentive

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Why Join arenaflex?

* Work with a forward-thinking organization that's passionate about making a positive impact on people's lives.

• Be part of a community of individuals who share a common goal: to deliver exceptional results and exceed our customers' expectations.
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance.
• Take advantage of opportunities for career growth and professional development.
• Work in a fast-paced and dynamic environment that's challenging and rewarding.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Now! We look forward to hearing from you and exploring how you can contribute to our mission to strengthen and simplify the health and wealth journey for our customers. Apply for this job