Experienced Patient Care Customer Service Representative – After Hours Call Center (REMOTELY) – Murray, KY
Join arenaflex, a national leader in providing home medical equipment and services, as we seek a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.
About arenaflex
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. arenaflex provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to deliver exceptional patient care and support, and we're committed to making a positive impact in the lives of our patients and their families.
Overview and Responsibilities
Summary
We're seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you're passionate about delivering exceptional patient care and have a strong customer service background, we encourage you to apply for this exciting opportunity.
Pay and Benefits
* Starting pay at $15 per hour, with opportunities for quarterly bonuses
- 100% remote work from home, day one of employment
- Must live in the US and within 60 miles of any arenaflex location
- After Hours Call Center of Sleep Center shifts
- Part-time and full-time opportunities available (25-29 hours or 36-40 hours per week)
- Weekdays (4pm-10:30pm) and weekends (Friday 4pm-Monday 10:30am) shifts available
Essential Duties and Responsibilities
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)
- High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both orally and in writing
- Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology knowledge
- Ability to multi-task and maintain attention to detail
- Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Skills and Competencies
* Effective communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
- Medical terminology knowledge
- Ability to work independently and as part of a team
- Strong customer service skills and a positive attitude
Physical Demands
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding of all applicable home medical equipment and supplies
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to ensure your success in this role
- Opportunities for career growth and advancement within the company
- Access to ongoing training and development programs to enhance your skills and knowledge
- Collaborative and supportive work environment
Work Environment and Company Culture
* arenaflex is a dynamic and growing company that values its employees and patients
- Our company culture is built on a foundation of respect, empathy, and compassion
- We're committed to delivering exceptional patient care and support, and we're looking for like-minded individuals to join our team
Compensation, Perks, and Benefits
* Starting pay at $15 per hour, with opportunities for quarterly bonuses
- 401(k) plan with company match
- Medical, dental, and vision insurance
- Life insurance and disability insurance
- Generous paid time off and paid holidays
- Bonus and incentive opportunities (non-exempt and exempt)
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
How to Apply
If you're passionate about delivering exceptional patient care and have a strong customer service background, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application. Apply for this job