Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading provider of innovative solutions in the technology industry. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong presence in Denver, CO, and a remote work policy that allows you to work from anywhere in the state, we offer a unique blend of flexibility and community.

Job Summary

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and employing Incident Management procedures to ensure seamless customer experiences. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you!

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.

• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless customer experience.
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring that customer issues are properly documented and resolved.
• Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction.
• Stay up-to-date with the latest technology trends, industry developments, and arenaflex's products and services to provide informed and effective support.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience

• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading provider of innovative solutions in the technology industry
• Collaborative and dynamic work environment
• Flexible remote work policy that allows you to work from anywhere in Colorado
• Professional development opportunities to enhance your skills and career growth
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Culture

At arenaflex, we value diversity, equity, and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all individuals. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture of collaboration, innovation, and growth. We offer a range of benefits and perks, including:

• Flexible remote work policy
• Competitive salary and benefits package
• Professional development opportunities
• Recognition and rewards for outstanding performance and contributions to the team
• Collaborative and dynamic work environment
• Access to the latest technology and tools
• Opportunities for career growth and advancement

How to Apply

If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, and we're dedicated to fostering a culture of diversity, equity, and inclusion. Apply for this job