Experienced Customer Service Specialist – Retail Store Operations

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of inclusivity, diversity, and growth. As a Customer Service Specialist, you'll play a vital role in ensuring the success of our retail stores by providing top-notch service to our wholesale and retail customers. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative products and solutions that empower individuals to unleash their creativity and bring their ideas to life. With a rich history of innovation and a commitment to excellence, we've become a trusted partner for customers around the world. Our mission is to help our employees and their families live healthier, save smarter, and feel better – and we're looking for talented individuals like you to join our team!

Responsibilities

As a Customer Service Specialist, you'll be responsible for:

• Ensuring high levels of customer satisfaction through excellent sales service and building productive trust relationships with wholesale and retail customers
• Assisting customers in person and over the phone by determining their needs and presenting appropriate products and services
• Processing sales transactions accurately and consistently with policies and procedures
• Following and achieving sales goals on a monthly, quarterly, and yearly basis
• Maintaining precise work order files and formulas
• Pulling appropriate products from the sales floor or warehouse
• Tinting and mixing products, as needed, to customer specifications
• Stocking shelves and setting up displays
• Cleaning store equipment
• Loading/unloading delivery trucks
• Assisting in making deliveries, as needed
• Maintaining in-stock and presentable condition assigned areas
• Remaining knowledgeable on products offered and discussing available options
• Complying with inventory control procedures
• Suggesting ways to improve sales

Qualifications

To be successful in this role, you'll need:

• To be at least 18 years old
• To be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• To have a valid, unrestricted Driver's License
• To be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• To be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

While not required, it's a plus if you have:

• At least a High School diploma or GED
• At least one (1) year experience working in a delivery, retail, or customer service position
• Previous work experience selling paint and paint-related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:

• Health benefits, such as medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, and more
• Retirement and saving benefits, including a 401(k) plan and employee matching program
• A generous time away from work package, including vacation, holidays, and military leave
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that values diversity and promotes a culture of inclusivity

The Application Process

If you're excited about this opportunity and want to join our team, here's what you need to do: 1. Online Application: Find the role(s) that interest you on our Careers page and create your profile by entering or importing your details from one of our job board partners. 2. Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. 3. In-Store Interview: Your video interview will be reviewed by a member of our Recruitment team, and our top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Equal Employment Opportunity/Affirmative Action Employer

arenaflex is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor

As a VEVRAA Federal Contractor, arenaflex requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Important Notice

Please be aware that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Apply Now!

If you're ready to join our team and start making a difference, click the link below to apply: Apply Job! Apply for this job