Experienced Customer Service Representative – FreshStart Employment Program at arenaflex

Join arenaflex's FreshStart Employment Program and embark on a rewarding career journey, providing a second chance to individuals impacted by the criminal justice system. As a Customer Service Representative, you will be the face of arenaflex, delivering exceptional customer experiences and making a positive impact on our community.

About arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions and services to our community. Our FreshStart Employment Program is a testament to our commitment to giving back and empowering individuals to succeed. As a Customer Service Representative, you will be part of a dynamic team that values diversity, inclusivity, and customer satisfaction.

Key Responsibilities:

* Provides information to the public, customers, or visitors in person, by telephone, and/or by mail, responding to inquiries regarding water and sewer accounts, tax bills, library materials/operations, birth and death certificates, various events, activities, and exhibits.

• Assists callers with scheduling tours or visits, ensuring seamless customer experiences.
• Receives, discusses, researches, and responds to telephone and walk-in inquiries from customers regarding water and sewer accounts, tax information, birth and death certificates, zoo or library operations.
• Provides customer service by issuing library cards or updating customer accounts and records, such as applications for water service/termination, meter inspection/replacement, tax records, property ownership, birth and death information, and library information.
• Contacts various utilities or departments to verify customer accounts and ensure information is accurate.
• Schedules instructors to visit area schools and conduct education classes about the zoo; promotes the children's zoo by being a liaison between the zoo and schools; makes reservations for schools, publishes group visits, and special events scheduled for the zoo and aquarium.
• May collect payments from group visitors.
• Provides information to the public or customers calling in on the telephones and refers non-city related calls to proper outside agencies.
• Logs, routes, tracks, codes, and enters requests received from citizens for processing; researches a variety of complaints and/or requests to respond to citizen inquiries.
• Receives and routes incoming calls and provides quality directory assistance to citizens and city employees; operates computer to access telephone directory to provide required information; relieves the Information Desk to provide directions to customers; maintains a log of incoming calls for record according to procedures; files various documents to maintain records.

Essential Qualifications:

* High school diploma or GED.

• Two (2) years of customer service experience requiring heavy phone/public contact, involving cashiering, data entry, analyzing accounts, and/or complaint resolution.
• PC/data entry skills and effective communication skills required.
• English/Spanish bilingual skills are a plus.

Preferred Qualifications:

* Knowledge of the principles and practices involved in customer service.

• Ability to deal tactfully and diplomatically with members of the public who may be irate or impatient.
• Knowledge of policies and procedures related to billing, payment, and adjustment of accounts, tax records, library procedures, and birth and death certificates.
• Knowledge of the computer system used in assigned area.
• Ability to make decisions.

Working Conditions & Hazards:

* Work performed under normal office conditions.

Career Growth Opportunities & Learning Benefits:

* arenaflex offers a comprehensive training program to ensure your success as a Customer Service Representative.

• Opportunities for career advancement and professional growth within the organization.
• Collaborative and supportive work environment that encourages learning and development.

Work Environment & Company Culture:

* arenaflex is committed to creating a diverse and inclusive work environment that values employee well-being and satisfaction.

• Our team is passionate about delivering exceptional customer experiences and making a positive impact on our community.

Compensation, Perks, & Benefits:

* Competitive salary and benefits package.

• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual looking for a rewarding career opportunity, apply now to join arenaflex's FreshStart Employment Program as a Customer Service Representative. Apply for this job