Customer Support Specialist - US Remote

Unlock the Power of Data and Deliver Exceptional Customer Experiences

At arenaflex, we're on a mission to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. As a global data and technology company, we're committed to powering opportunities for people and businesses around the world. Now, we're looking for a talented Customer Support Specialist to join our team and help us deliver exceptional customer experiences.

About arenaflex

arenaflex is a FTSE 100 Index company listed on the London Stock Exchange (arenaflex), with a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland, and we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and create opportunities for consumers, businesses, and society.

Job Description

As a Customer Support Specialist at arenaflex, you'll be part of our Customer Care organization, which is dedicated to providing top-notch customer service and technical support assistance to our ever-growing population of customers. You'll be passionate about delivering exceptional customer experiences, interpreting consumers' written or verbal grievances or disputes, and advocating for solutions that will help consumers improve their creditworthiness.

Key Responsibilities

* Take In-Bound calls to assist with credit-related memberships, services, and product offerings

• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance, identify support needed, and either help or forward requests to the appropriate functional area
• Handle escalated customer issues

Qualifications

* High School Diploma or GED

• At least one year of customer service experience
• Experience interpreting and responding to customer requests and ability to put yourself in the mind of the customer
• High-speed internet service (minimum 25 mbps download/ 5 mbps upload)
• Ability to work remotely, hybrid, or in-office, with a flexible work environment
• US resident living within 45-60 minutes of our Allen, TX office
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen

Requirements

* High-speed internet service (minimum 25 mbps download/ 5 mbps upload)

• Training will be remote, so you'll be on camera using your computer's webcam
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Benefits and Perks

* Eligible for a $1,500 performance bonus, paid out after completing 90 and 180 days of employment

• Core benefits, including full medical, dental, vision, and matching 401K
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
• Opportunity to work with a diverse and inclusive team, with a focus on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering

Why Join arenaflex?

* Celebrate your uniqueness and be part of a culture that values diversity, equity, and inclusion

• Work with a team that's passionate about delivering exceptional customer experiences and making a difference in people's lives
• Enjoy a flexible work environment, with opportunities to work remotely, hybrid, or in-office
• Take advantage of our award-winning benefits and perks, including a performance bonus, core benefits, and flexible time off
• Be part of a company that's committed to innovation, with a diverse workforce driving our success

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a team that's making a difference in people's lives, apply now! We're an equal opportunity and Affirmative Action employer, and we welcome applications from diverse candidates. Please submit your application, including your resume and a cover letter, through our Careers Site.

Equal Opportunity Employer

arenaflex is an equal opportunity and Affirmative Action employer. We're committed to creating a diverse and inclusive workplace, where everyone can succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Confidentiality

All your information will be kept confidential according to EEO guidelines.

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