Experienced Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I – Greenville, South Carolina

At arenaflex, we're dedicated to delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. As a leading global financial institution, we're committed to enriching the lives of our customers, communities, and colleagues. We're seeking an experienced Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I to join our team in Greenville, South Carolina.

About arenaflex

arenaflex is one of the world's leading global financial institutions, with a presence in Canada, the United States, and around the world. We're a bank that's deeply committed to being a leader in customer experience, and we believe that all colleagues, no matter where they work, are customer-facing. We're innovating to enhance the customer experience and build capabilities to shape the future of banking.

Job Summary

As a Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I, you'll be responsible for performing a variety of customer service activities for TD credit customers, including responding to telephone, written, and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, fraud, and other issues. You'll ensure that your work, as well as the work of any employees supervised, is in compliance with applicable laws, regulations, and guidelines, as detailed in policies located on the company intranet.

Key Responsibilities

* Performs a variety of customer service activities for CCUL credit customers

• Refers more complex questions to more experienced personnel
• Assists with research work as needed, particularly with information gathering
• Responds to telephone, written, and other inquiries regarding account balances, interest rates, charges, statement requests, and other issues
• Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed
• Refers customer disputes to research area
• Processes customer mail/E-mail, website, fax, and other correspondence
• Maintains updated customer account information
• Consults more experienced customer service personnel with problems and questions
• Develops knowledge of credit customer service industry practices, credit card products and services, division policies and procedures, and applicable consumer credit and other regulatory guidelines

Essential Qualifications

* High school diploma or equivalent experience

• 1 year of related experience in customer service
• Customer service skills, including ability to deal professionally with customer issues, problems, and questions
• Research skills, with ability to identify and evaluate relevant information
• Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
• PC skills
• Must be available to work a variable schedule, which may include nights and weekends
• Bilingual Spanish preferred

Preferred Qualifications

* Experience in the credit card and unsecured lending industry

• Knowledge of credit card products and services
• Familiarity with division policies and procedures
• Experience with customer service software and systems

Skills and Competencies

* Excellent customer service skills, with ability to deal professionally with customer issues, problems, and questions

• Strong research skills, with ability to identify and evaluate relevant information
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving skills, with ability to resolve problems immediately within authority
• Ability to work independently and as part of a team
• Strong analytical skills, with ability to analyze data and make informed decisions

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our colleagues with the support they need to thrive both at work and at home. We offer regular career development and performance conversations, as well as access to an online learning platform and a variety of mentoring programs. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues, there are many different career paths within our organization at arenaflex.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including base salary and variable compensation/incentive awards. We also offer a comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

How to Apply

If you're interested in this exciting opportunity, please submit your application through our website. We're committed to providing a fair and equitable compensation opportunity to all colleagues, and we encourage you to ask compensation-related questions and have an open dialogue with your recruiter.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, please email the arenaflex Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to fostering an inclusive workplace that values diversity, equity, and inclusion.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at arenaflex includes base salary and variable compensation/incentive awards, as well as several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Training and Onboarding

We'll provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Our training programs are designed to help you develop the skills and knowledge you need to excel in your position and advance in your career.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering legendary customer experiences, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to providing our colleagues with the support they need to thrive both at work and at home. We look forward to hearing from you! Apply for this job