[Remote] Sales Enablement Program Manager, Multi-Location (Remote)

Note: The job is a remote job and is open to candidates in USA. Yelp is seeking a Sales Enablement Program Manager to lead cross-team programs that enhance seller performance across their sales organizations. The role involves owning strategic enablement programs, driving training, and collaborating with cross-functional teams to improve sales effectiveness.

Responsibilities

• Own multi-segment onboarding and certifications end to end: define competencies, curriculum maps, and assessment standards; reduce ramp time and increase productivity
• Lead product and launch readiness: run needs analysis, coordinate cross-functional content, drive training and change management, and report adoption/impact to senior leaders
• Set content strategy and governance: establish taxonomy, versioning, review cadences, and deprecation; keep playbooks and tool guides current and discoverable in the LMS/CMS; publish updates via wiki/newsletter
• Design and deliver at scale: create blended learning (ILT/vILT, eLearning, microlearning), practice/reinforcement, and certification paths; enable a distributed field with concise assets and job aids
• Implement measurement and ROI: define KPIs/OKRs for programs, build dashboards with RevOps, run experiments/A-B tests, and iterate based on data and field feedback
• Lead cross-functional collaboration: create program charters and RACIs; align Sales, CS, Ops, Product, and Marketing; manage dependencies and drive decisions in senior forums
• Drive tool enablement at scale: partner with owners of Salesforce, Highspot, LinkedIn Sales Navigator, Yesware, etc., to design training, streamline workflows, and propose scalable improvements
• Coach and mentor Enablement Specialists and SMEs: set quality bars, provide reviews/feedback, and share templates and standards that raise the bar across the team
• Facilitate high‑impact sessions: lead complex trainings, executive briefings, and train‑the‑trainer programs; represent Enablement confidently in senior meetings
• Stay current on digital advertising, Yelp products, and sales best practices; translate insights into actionable enablement that changes behavior and outcomes

Skills

• 6–8+ years in sales enablement, sales support/ops, L&D; proven ownership of cross-functional programs with measurable results
• Executive-level communication: writes and presents clearly without review; confidently drives discussions and decisions in senior meetings
• Instructional design excellence: builds complex curriculum across ILT/vILT, eLearning, and self‑serve; sets objectives, creates assessments/certifications; applies frameworks (e.g., Bloom's, ROPES) effectively
• Program/project management pro: leads multiple complex workstreams, anticipates risks, aligns stakeholders, and delivers on time with a clear roadmap
• Data/analytics fluency: Sheets/Excel, Slides/PPT; builds dashboards with RevOps; uses insights to guide decisions and drive significant outcomes
• Tools expertise: LMS/CMS (e.g., Exceed, Rise 360, Highspot), Google Workspace, Slack, Canva, SFDC; identifies limitations and proposes scalable improvements
• Strong cross-functional collaboration and stakeholder management with senior leaders across Sales, CS, Ops, Product, and Marketing
• Creative, learner‑first mindset; designs for a remote‑first, distributed field with practical application and reinforcement
• Bachelor's degree or equivalent experience
• Nice to have: instructional design/curriculum/performance certifications (e.g., CPTD, CTT+, Kirkpatrick), MEDDICC or similar methodology, familiarity with digital advertising (CPM/CPC/CPA, targeting, measurement/attribution)

Benefits

• Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan

Company Overview

• Yelp is an online platform that connects people with great local businesses through user-generated reviews and recommendations. It was founded in 2004, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.yelp.com.

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