Experienced Member Services Representative – Payments and Digital Strategy Team

Join arenaflex, a world-renowned airline, and embark on a thrilling journey as a Member Services Representative on our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and upholding the highest standards of compliance and security.

About arenaflex

arenaflex is a global airline that has been connecting people and cultures for over a century. We take pride in our commitment to innovation, customer satisfaction, and employee development. Our diverse and inclusive work environment is designed to foster growth, creativity, and teamwork. As a Member Services Representative, you will be part of a dynamic team that is passionate about delivering exceptional service and exceeding customer expectations.

Job Responsibilities

As a Member Services Representative, you will be responsible for:

• Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers at arenaflex Credit Union
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Working member cases/assignments and following established guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for the timely and accurate processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer laws
• Depositing check returns, reviewing member returned checks on draft changes, processing member checks, verifying members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Requirements

To be successful in this role, you will need:

• High school degree or GED
• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software

• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance

What You'll Get

As a Member Services Representative at arenaflex, you will enjoy a comprehensive benefits package, including:

• Travel Perks: Ready to explore the world? You, your family, and friends can access 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join the arenaflex Family

At arenaflex, we believe in fostering a culture of inclusion and diversity. Our 20+ Employee Business Resource Groups are designed to connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating inclusive work environments to meet and exceed the needs of our diverse global community.

Apply Now

Ready to embark on a thrilling journey with arenaflex? Apply now and join our dynamic team of professionals who are passionate about delivering exceptional service and exceeding customer expectations. Apply Job! Apply for this job